Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
JOB TITLE: EDI Operations Manager
Position Summary:
We’re seeking an EDI Operations Manager to lead a team focused on improving trading partner operational efficiency, strengthening process quality, and driving continuous improvement across Configuration & Enrollment Services and related partner functions. This role blends people leadership, process improvement, business analysis, and escalation management to help the team deliver stronger outcomes for athenahealth and our customers.
Why This Role Matters
This role strengthens the operational foundation of trading partner services by improving team capability, reducing process friction, and driving better cross-functional execution. The result is more efficient operations, better stakeholder alignment, and stronger customer outcomes.
About the Team:
This manager will think strategically and globally about operational problems, partnering across business lines as needed to resolve issues and improve workflows. You’ll bring deep knowledge of the Configuration & Enrollment Services space and how those functions interact with partner teams, while coaching the team to deliver cross-functional process enhancements that create value.
Essential Job Responsibilities:
People management & coaching
Lead, mentor, and develop a team of trading partner associates.
Build a culture of continuous improvement, high performance, and accountability.
Conduct performance evaluations, provide actionable feedback, and support career growth.
Facilitate training and development programs to strengthen team skills and knowledge.
Content expertise, process improvement, and business analysis
Analyze current processes to identify inefficiencies in trading partner operations.
Recommend and implement improvements aligned with organizational goals.
Apply process improvement methodologies such as Lean Six Sigma or Agile.
Collaborate with cross-functional teams to implement best practices and optimize trading partner relationships.
Measure the effectiveness of process improvements and provide regular stakeholder updates.
Project and stakeholder management
Manage projects related to trading partner initiatives, ensuring alignment with business objectives and timely execution.
Gather requirements, communicate progress, and address concerns with stakeholders.
Facilitate communication between teams to support project success and stakeholder satisfaction.
Expected Education & Experience:
Bachelor’s degree in healthcare administration, business, or a related field, or equivalent experience.
5+ years of experience in people management, coaching, or a related role.
1–3 years of experience in business analysis, project management, or a related role.
0–2 years of experience in trading partner management, healthcare operations, or a related field.
Strong leadership and coaching skills with a proven ability to develop and motivate teams.
Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.
Experience translating business requirements into solutions and collaborating across business lines.
Strong analytical skills with experience using reporting and visualization tools such as Excel, Visio, Sigma, or Tableau.
Familiarity with Lean Six Sigma or similar process improvement methodologies.
Familiarity with payer systems and enrollment processes is a plus.
Expected Compensation
$84,000 - $142,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Skills Required
- Bachelor's degree in healthcare administration, business, or a related field
- 5+ years of experience in people management or coaching
- 1-3 years of experience in business analysis or project management
- 0-2 years of experience in trading partner management or healthcare operations
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- Experience with reporting and visualization tools
- Familiarity with Lean Six Sigma or similar process improvement methodologies
- Familiarity with payer systems and enrollment processes
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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