EDI Level I Support
About the Role
This role is a technical and support helpdesk role operating 24/7/365 including shifts/weekends/holidays for continuous operations. This individual will perform routine assignments, develop skills by performing structured work assignments, use existing procedures to solve routine or standard problems and receive instruction, guidance, and direction from others.
Responsibilities
- Assist the Business Intelligence team by attending meetings.
- Collects data from internal and external customers to generate reports and operational dashboards.
- First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users)
- Provides operational support by scheduling meetings and preparing materials for leadership.
- Monitor the event alerts and notify the concerned team and process the requests from the end users to level 2 and level 3 support engineers.
- Monitor the availability of Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
- Monitor the Oracle Alert logs files, transaction logs and backup logs.
- Monitor the database related activities, respond to calls from the Application support and developments teams.
- Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB
- Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
- Performs other duties as assigned.
- Comply with all policies and standards.
Requirements
- Requires an associate or bachelor’s technology-based degree for IT or 1+ years of work experience that provides exposure to fundamental theories and concepts and must be able to perform basic and advanced support related activities
- Requires formal education and relevant expertise in a professional, sales, or technical area.
- Performs technical-based activities and would be responsible for initial troubleshooting, ticket management, first contact resolution, escalation, system monitoring and documentation.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided or with a team.
- Follows standardized procedures and practices to achieve objectives and meet deadlines.
- Responsible for developing technical contributions.
- Follows standardized procedures and practices to achieve objectives and meet deadlines.
- Interpersonal Skills - Exchanges information and ideas effectively.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Working For You
Perks and rewards designed for you:
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $63,140 - $82,000.
About UsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Associate or bachelor's degree in a technology-based IT field, or at least 1 year of relevant work experience
- Exposure to fundamental IT theories and concepts
- Ability to perform basic and advanced technical support activities
- Experience with initial troubleshooting, ticket management, first-contact resolution, escalation, system monitoring, and documentation
- Formal education and relevant expertise in a professional, sales, or technical area
- Ability to contribute to and manage projects
- Deductive reasoning and ability to solve problems and make recommendations
- Ability to interface with and influence key stakeholders
- Ability to work independently or with a team
- Ability to follow standardized procedures, practices, and deadlines
- Ability to develop technical contributions
- Effective interpersonal and information-exchange skills
- Ability to work 24/7/365 shifts, including weekends and holidays
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
