EDI Coordinator II

Join our Information Technology team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: EDI Coordinator II

Department: IT

Work Location: El Paso, TX, Plano, TX, Arlington, TN, Boston, MA, Marlborough, MA, Hybrid (work 3 days onsite)

Hybrid Schedule: Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days. Any changes to this working model would be communicated accordingly.

What you will be doing:

Serves as lead for all communication between internal users, external trading partners, and external EDI network providers. Responsible for sophisticated troubleshooting with new and existing trading partners to tackle communication issues. Sets-up new trading partners, tests new and existing trading partner data maps, supervises communication system status, tests procedures during EDI application software upgrades, and maintains the EDI procedures. Assists the department from home bringing up the EDI server, fixing communication issues, and advising the EDI team of their status and calling them out, as needed.

• Demonstrates a balanced EDI knowledge and standard processes to develop EDI Processes with full use of Gentran Server for Windows.
• Full Cycle EDI testing of Installed Interfaces within EDI and Oracle Applications ERP systems.
• Coordinate and install electronic transaction interfaces with customers, suppliers and 3rd party business partners.
• Monitoring of newly installed EDI processes.
• Timely completion of tasks withing the development Windows defined. Optimally complete testing on new process.
• Issue free EDI processes after Go Live. Hands off process with monitoring during Go Live window.
• Lead all aspects of Lansa Integrator AS2, and data flow and respond to interruptions.
• Leverage knowledge of AS2, VAN and SFTP communication channels to Supervise EDI communication system and data flows and to fix and maintain systems.
• Work with trading partners to coordinate and implement new setups. Maintain a balanced uptime for systems.
• Successful and trouble-free Data transmissions. Identifying and resolving transactional issues.
• Manage and handle Internal and External Customer emails. Customer Happiness proven by low complete rates.
• Analysis of exception handling alerts for all areas of the EDI Process including. communications server, core EDI server and oracle applications.
• Re-processing as vital to ensure customer requirements are met.
• Trouble free fixes resolved with Maximum uptime. Excellent documentation of all issues. Assists's manager on new projects.

Skills needed to be successful in this role:

• Excellent oral and written English interpersonal skills.
• Good interpersonal and analytical skills.
• Excellent multitasking skills, time management and efficiency.
• Excellent Teammate who is encouraging of team members and other in the workplace

Minimum Qualifications:

• Bachelor's Degree in related profession/field
• 4+ years in EDI experience working within a Gentran Server environment
• Experience with AS2, VAN, FTP communication topics
• Must be able to work from home or off site as needed
• Must be available to work in a rotation, with other team members, to handle off hours
• “On Call” duties.
• Authorized to work in the United States on a full-time basis

Preferred Qualifications:

• Familiar with SQL queries via TOAD a plus
• Familiar with Oracle Application a plus.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

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For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer.  We are committed to developing a diverse workforce and cultivating an inclusive environment.  We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background.  We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status, or any protected basis.

We will provide individuals with disabilities reasonable accommodation to participate in the job application process.  If you would like to request an accommodation, please contact Human Resources at (915) 225-8000. 

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.