A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for supervising a team of inbound and/or outbound support associates. Ensures accurate product shipments are made to the customer promptly based on customer requirements and maintaining inventory and supplies by receiving, storing, and delivering items. Supervises the process for finished goods inventory and day-to-day operations of people and processes, following shop rules, policies, procedures, and work instructions.
Major Tasks, Responsibilities and Key Accountabilities
Supervises shipping and receiving operations, manage associates, provide direction, and monitor performance.
Implements and maintains effective outbound shipping processes to ensure accurate and on-time delivery of orders.
Ensures incoming freight is tracked and warehoused appropriately. Monitors the unloading of all materials into the receiving area.
Maintains shipping and receiving records and documentation and resolve related issues such as damaged goods, delays, and discrepancies.
Coordinates product returns and repairs. Develops and monitors key performance metrics and prepare reports related to safety, waste, quality, and productivity.
Oversees the safe operation of warehouse equipment and power tools of assigned area. May be required to deliver employee training on operational processes, systems, tools, and equipment.
Collaborates with Quality Assurance team to address quality issues, implement corrective actions, and drive continuous improvement initiatives.
Monitors staffing, workload, and performance results to ensure that workload and performance outcomes meet business requirements.
Addresses and works to resolve customer complaints and quality issues promptly. Implements customer feedback to improve product quality and customer satisfaction.
Nature and Scope
Experience provides solutions.
Ensures that work is performed consistently with company policies and procedures.
Leads a group or team of support, craft, or lower level professional associates.
Work Environment
Usually located in a comfortable environment but may have regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors.
Ability to lift and carry up to 50 pounds in a physical environment.
Ability to stand for periods of time up to and exceeding 60 minutes.
Ability to make repetitive movements, such as bending, or squatting.
Typically requires overnight travel less than 10% of the time.
Education and Experience
Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.
Preferred Qualifications
Experience in logistics, operations, and management in a large distribution center.
Extensive knowledge of operations processes. Supervisory or people management experience.
Non-climate-controlled warehouse experience.
Strong leadership, communication, and training skills, as well as strong analytical skills, are highly desired.
Bilingual skills are highly desired.
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If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.
For California job seekers:
Pay Range
California law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs
Skills Required
- Bachelor’s degree in a related discipline
- At least 5 years of experience in a related field
- Certification may be required
- Ability to lift and carry up to 50 pounds
- Ability to stand for periods up to and exceeding 60 minutes
- Ability to perform repetitive movements, including bending and squatting
- Experience in logistics, operations, and management in a large distribution center
- Extensive knowledge of operations processes
- Supervisory or people management experience
- Experience working in a non-climate-controlled warehouse
- Strong leadership, communication, training, and analytical skills
- Bilingual skills
White Cap Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about White Cap and has not been reviewed or approved by White Cap.
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Leave & Time Off Breadth — Time off offerings include vacation, paid holidays, sick time, a wellness day, and parental leave, with flexibility to take time when needed. Some roles follow Monday–Friday schedules without weekends, supporting work-life balance.
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Retirement Support — Retirement savings are supported by a 401(k) with employer matching contributions. This complements other financial programs like HSAs/FSAs to strengthen overall financial security.
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Flexible Benefits — The package spans medical, dental, vision, company-paid life and disability, HSAs/FSAs, and an EAP, alongside options like legal and identity protection. Tuition and adoption reimbursements add flexibility for different life stages.
White Cap Insights
What We Do
White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 10,500 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com
