Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible to oversee and coordinate administrative support services to ensure the smooth operation of healthcare facilities or departments. Supervise a team of administrative staff, provide guidance and support, and ensure that administrative tasks are completed accurately and efficiently.
Does this position require Patient Care?
No
Essential Functions
-Supervise and provide guidance to a team of administrative support staff, including administrative assistants, receptionists, and clerical personnel.
-Assign tasks, set priorities, and monitor work progress to ensure timely and accurate completion of administrative duties.
-Conduct regular performance evaluations, provide feedback, and offer opportunities for professional development and training.
-Oversee day-to-day administrative operations, ensuring that administrative tasks are carried out efficiently and in accordance with organizational policies and procedures.
-Establish and maintain effective systems, processes, and workflows to optimize administrative functions.
-Identify areas for improvement and implement solutions to enhance administrative efficiency and effectiveness.
Qualifications
Education
High School Diploma or Equivalent required and Associate's Degree Health Administration preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in administrative support roles, preferably in a healthcare setting. 3-5 years required and Experience in a supervisory or leadership role 1-2 years preferred
Knowledge, Skills and Abilities
- Proficient in the use of office productivity software, such as Microsoft Office (Word, Excel, PowerPoint) and email systems.
- Strong organizational and time management skills, with the ability to multitask and prioritize workload effectively.
- Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels.
- Attention to detail and accuracy in completing administrative tasks.
- Knowledge of privacy and confidentiality regulations, such as HIPAA.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$69,596.80 - $101,202.40/AnnualGrade
7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Similar Jobs
What We Do
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
