ECS Process Adoption Lead

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Are you a passionate and experienced process coach who is enthusiastic about helping customer success teams perform at peak efficiency? Are you inspired by applying new learning and development methods to great effect and collaborating with everyone you work with? If yes, you may be a great fit for Autodesk's Global Revenue Operations Organisation.

You will be involved in rolling-out, supporting, and reviewing the business process strategy and operations to ensure objectives are met for the Enterprise Customer Success (ECS) teams. Working together with the CS Programme Managers, Instructional Designers, and Process Managers, the Process Adoption Lead helps implement new programmes and tools by ensuring all relevant roles are adopting the required process change. This is an exciting opportunity to improve our Consulting and Customer Success Manager (CSM) related processes and Autodesk's future success.

Responsibilities

• Increase adoption of business process standards and tools and solicit feedback for improvement
• Deliver relevant training and learning content to ECS teams to improve ramp-up time and adherence to new processes
• Provide one-on-one and one-to-few mentoring on processes and methodologies, recommending additional training resources
• Collect information about status of process adoption programmes, maintain high-level project schedule, raise potential issues with programme manager; suggest and implement solutions
• Work with partners and initiate action to improve business systems and tools
• Maintain and revise procedures to ensure efficient operation of programmes and supporting systems and business processes
• Contribute to project strategy, design, and successful implementation

Minimum Qualifications

• 2-3 Years+ previous experience in a Consulting, Programme Management, or Business Analyst role
• Language: English - must have excellent verbal and written skills

Preferred Qualifications

• BS/BA degree
• Previous Consulting experience deploying technology or services with large enterprise and the desire for learning and growth
• You are enthusiastic and creative with the ability to inspire, and encourage others, in both relationships with customers and peers
• Able to travel (less than 20%)

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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