eCommerce Virtual Assistant

Hadley Designs is seeking a Virtual Assistant to support core operational functions across the business. This role is designed for dependable, detail-oriented support professionals who thrive in structured environments and take ownership of clearly defined responsibilities.

You will own specific processes within one or more functional areas and be trusted to execute them accurately, consistently, and on time with minimal oversight. This role emphasizes reliability, follow-through, and clear accountability within defined responsibilities.

Over time, you will also contribute to improving workflows and documentation within your scope, helping strengthen operational consistency as the business grows.

Depending on your background and strengths, responsibilities may include:

• Customer support and order management
• Account health monitoring and basic reporting
• Inventory tracking and light supply chain coordination
• Data entry, reconciliation, and system updates
• Basic accounting or finance support
• Maintaining SOPs and internal documentation
• Executing assigned processes accurately and consistently while identifying issues early and proposing solutions

• Tasks are completed accurately, on time, and without rework
• Data, reports, and documentation are reliable and up to date
• Issues are surfaced early with clear context and recommended next steps
• Small, practical improvements are made over time
• The team relies on your consistency, accuracy, and follow-through
  

• A highly reliable, detail-oriented operations or administrative support professional
• Comfortable working within defined systems and clear expectations
• Strong sense of ownership within assigned responsibilities
• Organized, process-driven, and proactive
• Calm and effective in a remote, fast-moving environment

• 2+ years of experience in an administrative, operations, customer support, or similar role

• Ability to consistently work a US-based schedule of 8:00am–5:00pm Central Time
• Access to a reliable computer and stable high-speed internet connection
• Strong working knowledge of Google Workspace, Slack, and ClickUp (or similar task/project management tools), and comfort using Loom for short video updates
• Impeccable written and verbal communication standards
• Comfortable following structured problem-solving expectations, including clearly stating issues, providing relevant context, proposing solutions, and recommending next steps when escalating
  

• Clear ownership within stable systems and strong leadership support
• Opportunity to grow into broader operations or specialized support roles over time
• Remote flexibility with consistent working hours
• Be part of a well-run, fast-growing eCommerce business

If you’re a dependable support professional who takes pride in execution, communicates clearly, and enjoys keeping systems running smoothly, we’d love to hear from you.

Apply today and help keep Hadley Designs operating at a high level.

At Hadley Designs, your work directly impacts how families experience learning. You’ll collaborate with a small, creative team that believes in excellence, trust, and flexibility.

We offer:

• Remote-first work environment
• Flexible hours with core availability
• Paid time off and holidays
• Access to learning resources and professional development
• Free access to Hadley Designs products
• Regular interaction with leadership, including the CEO and CCO
• Stability from a decade as a family-founded, mission-driven brand

Hadley Designs is built on trust, creativity, and autonomy. We believe in balancing excellence with flexibility, and we’re proud to design products that make real learning feel magical again.

Apply now and help make learning fun, engaging, and screen-free for families everywhere.

P.S: If you don’t hear from us within two weeks of your application, please consider that as our decision to move forward with other candidates, but we truly appreciate your interest in Hadley Designs.