The eCommerce Trading Manager plays a strategic role in driving revenue growth and customer experience excellence within a defined market. Reporting to the Senior Trading Manager, this role is fully accountable for the market’s commercial performance, ensuring the localization and execution of Smartbox’s digital trading strategy.
This position requires a strategic thinker and doer, capable of leading through influence, collaborating cross-functionally, and making data-driven decisions to maximize trading outcomes. While this is an individual contributor role with no direct reports, the Trading Manager is expected to lead projects, drive alignment across teams, and act as the key market representative within the Online department.
Key Responsibilities
- Own market-level performance KPIs (BV, net revenue, conversion, AOV, margin) and drive actions to exceed targets.
- Localize and implement the trading strategy, ensuring alignment with central objectives and market dynamics.
- Define, execute, and optimize discounting and promotional strategies within margin and budget frameworks.
- Use performance data and competitor benchmarks to proactively adjust trading levers (e.g., pricing, product focus, campaign timing).
- Lead campaign planning and execution, ensuring coordination across Content, CRM, Product, and Acquisition teams.
- Continuously optimize the online catalogue, including ranking, categorization, and navigation for key market segments.
- Drive UX and customer journey improvements, partnering with CRO and Product teams to increase conversion and engagement.
- Represent the market in performance meetings, proactively communicating outcomes, risks, and opportunities to senior stakeholders.
- Act as a cross-functional project leader, delivering high-impact initiatives without formal line management.
Requirements
- Minimum 3 years’ experience in eCommerce, trading, or digital merchandising.
- Proven track record in driving revenue growth and improving digital performance through merchandising and promotional levers.
- Strong commercial acumen and ability to make strategic, data-informed decisions independently.
- Excellent collaboration skills, with the ability to lead across functions and influence without authority.
- Strong working knowledge of analytics tools (e.g. Adobe Analytics, Power BI), Excel, and CMS systems.
- Solid understanding of customer behavior and digital best practices in the relevant European market.
- Degree in Marketing, Business, or a related field.
Some of our benefits:
- Hybrid model
- Summer Remote Month
- Inclusive Day
- Unbox your World Leave
- YOLO Day
- Family Leave Enhancements
- BEN Platform
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What We Do
Believing that life is more fulfilled through experiences than physical goods, Smartbox Group invented the concept of experience gifts, to offer unforgettable memories. In a world where people are more than ever looking for time for themselves, and are seeking meaningful relationships, offering someone the possibility to experience something rather than offering a material gift is the most valuable and thoughtful way to tell your loved ones you love them. At Smartbox Group, all our energy and creativity are focused on the idea of providing the most beautiful gift to offer and to receive 🎁 With nearly 15,000 different products in various leisure themes : Stays, Wellness, Adventure, Gastronomy… we allow people to enrich their lives with moments of sharing, moments of emotions and unforgettable memories, by living experiences or by offering them. Living more than owning, sharing more than having is more than ever a fundamental trend in our society and that is exactly what we offer at Smartbox Group. Present in 11 countries, with 7 million experience gifts sold per year for an annual business volume of nearly 500 million euros, Smartbox Group employs 1,100 people in Europe and more than 41,000 European partners trust us (hotels, restaurants, wellness centres, oudoor activities…). Do you also want to inspire people to experience life ? Join the pioneer & European leader of experience gifts!
