Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
What you’ll own
Deliver first-line customer support for our e-commerce gateway and acquiring platforms.
Manage incoming queries via phone, email, and web chat, providing prompt and professional assistance.
Assist merchants with onboarding and Day 1 readiness, ensuring they are fully supported from go-live.
Amend merchant account details and update configuration settings as needed.
Provide standard reports to merchants, including transaction summaries, fees, and settlement information.
Troubleshoot common issues and escalate technical or complex cases to second-line teams.
Track and follow up on open support cases to ensure timely resolution and customer satisfaction.
Participate in product and platform transitions by supporting merchants through minor migration tasks.
Monitor live merchant activity post-launch and raise any risks, incidents, or anomalies to the relevant teams.
Maintain detailed and accurate case logs using internal ticketing systems.
Collaborate with internal stakeholders (e.g. Product, Operations, Technical Support) to share feedback and ensure alignment.
Identify trends in queries and contribute to improving internal documentation and knowledge base articles.
Support continuous improvement by suggesting enhancements to support workflows and customer experience.
Represent the company in a professional, courteous, and customer-focused manner at all times.
What you’ll bring
A minimum of 1 years experience working in a customer or technical support role is desirable.
Previous experience of working with payment solutions and technologies.
Enthusiasm and desire to succeed, we encourage a winning mentality.
Clear communicator with excellent written, verbal and listening skills.
Ability to collaborate cross-functionally to understand customer and business requirements.
Ability to manage multiple projects and customers simultaneously, set priorities and adapt to changing conditions.
Excellent problem solving and critical thinking skills and able to break down complex problems into manageable components.
Excellent customer service skills and the ability to maintain and build relationships both internally and externally.
Proficient with Google (ideally) or Microsoft productivity suites - Docs, Sheets, GMail specifically.
Identifying and embracing new ideas to enhance our service, products or personnel.
Be flexible in your approach to the needs of our customers and the business.
It’s a bonus if you have
A degree in IT, Computer Science or related discipline is desirable but not essential.
Understanding of programming languages and real-world applications/services, in particular HTML, XML and CSS would be beneficial for your future development.
Previous use of Kibana or Grafana would be advantageous.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Skills Required
- At least 1 year of experience in a customer or technical support role
- Experience working with payment solutions and technologies
- Clear written, verbal, and listening communication skills
- Ability to collaborate cross-functionally
- Ability to manage multiple customers and priorities simultaneously
- Problem-solving and critical-thinking skills
- Excellent customer service and relationship-building skills
- Proficiency with Google or Microsoft productivity suites, especially Docs, Sheets, and Gmail
- Degree in IT, Computer Science, or a related discipline
- Understanding of HTML, XML, and CSS
- Experience using Kibana or Grafana
Global Payments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.
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Healthcare Strength — Health coverage is broadly presented as comprehensive, including medical, dental, vision, and wellbeing resources such as EAP and wellness initiatives. Coverage breadth is consistently positioned as a strong element of the overall package.
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Retirement Support — Retirement offerings feature a competitive 401(k) match with immediate vesting noted in some regions, alongside other long‑term savings options. These elements are emphasized as adding meaningful long‑term financial value.
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Leave & Time Off Breadth — Paid time off, regional holidays, and volunteer service days are standard, with paid parental and caregiver leave also referenced. This structure supports work‑life balance, even as specifics vary by location.
Global Payments Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
