Ecommerce site manager

Job Summary: This role will manage strategy and operations of the ecommerce platform and site. This individual will manage system roadmaps, feature backlogs and enhancements, play critical role in driving the success of the ecommerce platform, and aid in delivering a valuable customer experience. Ideal candidate will be a strategic thinker with a hands on approach capable of balancing creative and technical management.

Essential Job Functions:

• Ecommerce Manager to oversee and manage the operations and strategy of our B2B Ecommerce Platform.

• Ecommerce Manager will play a critical role driving the success of The Shop as an B2B ecommerce sales platform and delivering a valuable customer experience.

• Develop and execute a comprehensive e-commerce strategy aligned with overall business objectives

• Define and deliver technology solutions including architecture, strategy, and operations, working with internal teams and vendors to meet customer needs.

• Own overall project delivery, ensuring successful project execution that meets scope, timing, and cost goals.

• Lead requirements gathering and analysis sessions to define use cases, project specifications and technology roadmaps.

• Take part in Functional Design Walkthroughs and determine the technical feasibility of solutions.

• Define and manage work plans, establishing supporting teams, work cadence, and quality assurance routines.

• Oversee prioritization, development, and deployment activities, applying methodologies and aligning with IT processes and controls.

• Oversee the functionality, design, and performance of the e-commerce website and ensure it meets technical, and user experience standards.

• Lead website migrations, integrations, and upgrades, ensuring scalability and reliability including integrations with payment gateway, SSO and such.

• Lead incident response process, escalation, and communication strategy for production issues.

• Lead meetings with project stakeholders, providing technical insight to overall roadmap feasibility.

• Partner with the marketing team to execute campaigns across email, social media, SEO, and affiliate marketing channels.

Minimum Qualifications and Job Requirements:

• Multi-disciplined IT experience (10 years).

• Management and delivery of eCommerce projects, 7+ years.

• Team lead role managing IT projects from discovery through delivery (3+ years).

• Automotive Digital Retailing experience preferred.

• Standard software development methodologies such as Agile (5+ years).

• Experience with scoping, planning, and driving technology development initiatives.

• Experience establishing and running system operational support processes

• Experience with Drupal Commerce/Shopify B2B etc. is necessary