eCommerce Sales Specialist

Who We Are: Great Northern Equipment Distributing, Inc. manufactures and distributes top-quality equipment that you can trust and count on at an exceptional value. We provide quality products and trusted brands to the hardware, lawn & garden, rental, agriculture and power equipment industries. We continue to strategically partner ourselves with quality products, and incorporate smart business solutions that we can utilize across our business to provide our customers exceptional value. Since we started in 1983, our goal has always been to understand our customer's business and develop a complete product and support solution that delivers exactly what you need.

Why Choose GNE?

We provide an industry leading benefits package to cover healthcare, retirement, and wellness programs to help you be your best self financially and physically. On top of that, we have:

• Competitive Pay: $21.00 - $25.00 /hr, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value.
• Up to 20% Remote 
• Paid time off
• Holiday pay
• Referral bonus
• Employee Discounts & other perks
• Employee Assistance Program
• 401K with employer match
• Excellent work/life balance
• Opportunity for internal growth and employee advancement

Basic Function: The eCommerce Sales Specialist is responsible for supporting the online presence of GNE products across various eCommerce and marketplace platforms and providing effective and satisfying customer experience by delivering high-quality customer service. In addition, this individual must be detail-oriented and motivated to manage and improve ongoing content delivery and product enhancements.

Essential Functions:

• Collaborates with key internal personnel as well as internet and marketplace partners to post products on their sites.

• Performs ongoing item maintenance and content enhancement on a multitude of ecommerce sites. Regularly enhances listings with improved images.

• Maintains EDI and/or customer portals of major national ecommerce sites.
• Reviews, processes, and accurately completes order entry tasks into web-based ERP.
• Collects and maintains product data information and reports on active listings.

• Assists in researching the eCommerce sales market, including new customers, products or related.
• Provides exceptional service to customers and partners, assisting with product and order inquiries, and returns.
• Monitors and tracks customer feedback and service data.
• Assists with analyzing sales performance metrics.
• Provides input and insight into competitor products, pricing, etc.
• Keeps supervisor informed of important developments, potential problems, and all related information necessary for effective management.

• Performs related work as apparent or assigned.

• Attends training as directed by GNE.

Knowledge/Skills/Abilities:                                                                                                                                             

To perform this job successfully, the candidate must be able to perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to see a job through to completion and the passion to believe in the quality and value that you provide.
• Knowledge of and willingness to follow company policies.
• Honesty, dependability and unconditional ethics.  Treat people with respect; work with integrity and ethics; upholds organizational values.
• Teamwork – Balance teamwork and individual responsibilities; Exhibit objectivity and openness toward others’ views; Give and welcome feedback, Willingness to assist others.
• Take initiative to locate missing information or find possible solutions to an issue.
• Conduct oneself in a professional manner.
• Speak, write, and read English.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers/vendors.
• Able to adapt to changes in work environment; change approach or method to best fit the situation; ability to deal with frequent change.
• Ability to effectively manage timetables, time requirements and deadlines.

Qualifications and Experience:

• High school diploma or equivalent.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of customers, Company personnel and others.

• Knowledge of and experience with distribution & ecommerce sales.

• Proven ability to handle multiple tasks in a fast-paced environment.
• Proficient typing skills; must be able to accurately perform order entry tasks.
• Experience with Microsoft Office, including Microsoft Excel.

• Strong analytical and organizational skills.

Preferred

• At least 1 year of data entry or related sales experience.
• Post secondary education and/or training in marketing, sales, or closely related field.
• Business to business sales and/or customer service experience.

Budgetary Responsibilities: None

Machines/Equipment: In the normal course of performing this job a telephone, headset, copier, and personal computer will be used.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit, use hands to handle objects, speak and hear.
• Frequent wrist and/or hand movement is required.
• Ability to frequently lift up to 10 lbs.
• Frequent bending, twisting, stooping, reaching and lifting.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Work environment:           

• Office:  Office setting is climate controlled and the noise level is usually quiet to moderate.

• Warehouse:  Warehouse setting is partially climate controlled and the noise level is usually moderate.  Employees may be regularly exposed to forklift, foaming and cutting equipment.

Summary: This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.