eCommerce Order Coordinator

EquipmentShare is Hiring an eCommerce Order Coordinator

EquipmentShare is seeking an eCommerce Merchandising Specialist based in the Columbia, MO area to assist with the setup, management, and growth of our online parts store. This position is located in Columbia, MO.

Your Opportunity to Grow With Us

The EquipmentShare team is a close-knit group of professionals who all share an interest in providing a service and product that improves our customer’s experience. Above all, we care about building something people want, and the only way to do that is by assembling a skilled, passionate and talented team. Our mission is to improve productivity and efficiency throughout the entire construction industry, and our people are how we make achieving that goal possible.

We’re seeking an eCommerce Order Specialist who loves a challenge and wants the opportunity to grow with a fast-paced company. This role is an ideal opportunity for career growth at EquipmentShare, where there’s no shortage of challenging yet fulfilling work, chances to build new skills, and supportive teammates who will push you to achieve your best. 

This position will support the creation, management and maintenance of EquipmentShare’s eCommerce catalog including parts, apparel, and other CPG goods . As part of a small team, you’ll gain hands-on experience in several areas of eCommerce and logistics operations.

What You Will Do:

• Parts research to help customers find the replacement parts they need
• Process orders over the phone, via text, and through customer service portals
• Assist customers that call in to help resolve any order problems or complaints
• Help maintain our catalog of parts data, such as researching fitment data or product attribute QA
• Other duties as assigned

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success, and enjoy making a tangible difference in an industry that’s long been resistant to change. 

You’re motivated, tech-savvy, curious and have an interest in eCommerce, inventory management or product marketing. You’re an excellent communicator, team contributor with aptitude to learn and adapt. Have experience managing product inventory and stock? Even better. The ideal eCommerce Order Specialist is ready to hit the ground running and be part of launching a brand-new endeavor at EquipmentShare.

What You’ll Bring:

• 1-3 years experience in heavy equipment or automotive parts preferred
• Previous customer service experience
• Great customer service, interpersonal and soft skills
• Must possess strong organizational skills and time management
• Able to work autonomously, and be willing to seek assistance when needed
• A process-minded individual with a keen eye for attention to detail
• Emotionally intelligent team player

Why We’re a Better Place to Work

• Competitive salary
• Health insurance and medical coverage benefits
• 401(k) 
• Generous PTO
• Based in Columbia, MO
• Stocked breakroom and full kitchen - breakfast and lunch provided daily from our in-house chef. [Columbia,MO]
• Company gym access [Columbia,MO]
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home through EquipmentCare
• Opportunities for career and professional development with conferences, events, seminars, continued education 

About EquipmentShare

EquipmentShare is dedicated to creating a connected jobsite for the modern contractor. We deliver user-friendly technology solutions that help contractors maximize their equipment uptime, reduce risk exposure and increase productivity. EquipmentShare’s product offerings include an improved equipment rental experience, fleet tracking, and asset management software, hardware security solutions, and predictive service and maintenance applications.

EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We serve dozens of markets across the U.S. and are on track to create a national footprint in every major market in the country by the end of 2023. Our branch locations are equipped with a broad range of construction equipment, ranging from 150-foot telescopic booms to 120,000-lb. track excavators. 

EquipmentShare’s rapid growth goes beyond meeting a demand for equipment rentals in booming new markets. Instead, our mission begins with our rental product, and it’s a testimony to our ability to improve industry standards and better serve the customer. Our expansion and customer retention is a validation of strong contractor demand for the smart jobsite technology we’ve built into our rental fleet. And it’s just the beginning of our journey to establishing a global presence.  

Since our founding in 2015, we’ve had explosive growth—and we’re not stopping anytime soon. Ready to invest in our mission, invest in yourself and discover a better place to work? Then we’d love to meet you. Apply today.

EquipmentShare is an EOE M/F/D/V