We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.
Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.
Responsibilities:
Daily Operations & Order Management:
Monitor order flows across SFCC, OMS, SFDC, and WMS to ensure orders move smoothly without delays
Follow up with warehouse teams on picking, packing, and dispatch SLAs
Manage exceptions such as stuck orders, split shipments, OMS holds, and stock discrepancies
Track fulfilment rates and highlight risks early
Logistics & Delivery:
Coordinate with last-mile partners to resolve delivery delays, RTS cases, and failed deliveries
Support tracking setup, shipping label issues, and Parcel Perform updates
Monitor shipping cost behaviour and escalate abnormal patterns
Inventory & Stock Management:
Work with the Inventory team on stock accuracy (SOH, ATP) and resolve mismatch issues
Support stock cycle checks and stock recovery for unfulfillable orders
Assist in pre-allocation and replenishment planning for peak seasons
Customer Service Support:
Partner with CS to resolve escalations related to order delays, fulfilment issues, and product defects
Ensure CS receives timely updates on warehouse performance and logistics issues
Support SOP improvements to reduce avoidable CS enquiries (size, delivery status, cancellations, etc.)
Post-Purchase Experience:
Support Return Portal operations (AfterShip / Return Helper / BRP)
Track return trends, defect rates, and replacement shipments
Assist in exchange-first workflow setup to reduce return rates
Reporting & Analysis:
Prepare weekly and monthly operational reports (SLA, fulfilment rate, delay root causes, CPO impact)
Analyse operational defects and provide root-cause insights with corrective actions
Support cost-per-order (CPO) tracking and warehouse productivity metrics
Process Improvement & Projects:
Participate in global and regional projects (Japan Go-Live, US WH improvement, OMS upgrades, Return Portal)
Assist in testing system changes (UAT), mapping workflows, and documenting SOPs
Recommend opportunities for automation, efficiency, and cost reduction
Requirements:
Diploma or Degree in Business, Supply Chain, E-commerce, or related fields
1–3 years of experience in E-commerce or Operations preferred (retail, logistics, or warehouse background is an advantage)
Strong understanding of order fulfilment cycles and e-commerce operations
Familiar with OMS/WMS systems; experience in SFCC/SFDC is a plus
Analytical and detail-oriented with strong problem-solving skills
Proficient in Excel (VLOOKUP, PivotTable) and comfortable with dashboards (Power BI, Qlik Sense)
Able to multitask and manage deadlines in a fast-paced environment
Good communication and coordination skills across teams
Proactive, responsible, and strong ownership of tasks
Customer-centric mindset with a strong sense of urgency
Team player with a positive attitude and willingness to learn
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What We Do
CHARLES & KEITH Group is headquartered in Singapore and has more than 700 stores and 4000 employees worldwide. Founded by siblings, Charles and Keith Wong, the Group manages the development of two premium fashion brands – CHARLES & KEITH and PEDRO.
Through its modern and edge-cutting designs across footwear, bags and accessories categories, the Group aims to empower people to express themselves freely through fashion.
Driven by a culture of creativity and innovation, the Group strives to continually elevate the image of their brands, pushing the boundaries between traditional retail and the digital world by exploring new activities and unique experiences to bring to its ever-evolving community.
CHARLES & KEITH was established in 1996 with a vision to build a global brand that is self-assured and empowering, imparting confidence to all women. From a single shoe shop in Singapore to an international network offering dynamic experiences across retail and online, CHARLES & KEITH is always consumer first and aims to unlock an aspirational brand experience that remains attainable. It creates collections – shoes, bags, eyewear, accessories and fashion jewellery – that enables women to express themselves. Striving to make fashion more accessible and never compromising on creativity, the brand challenges the convention that fashion is for the few.
PEDRO is designed to empower the effortless expression of a modern style maven. By relating, refining and reinventing, the brand creates updated essentials to celebrate individualism that transcends time or gender. Since their inception in 2006, the brand has launched both men’s & women’s collection of footwear and accessories across Asia Pacific, the Middle East and the United States, and its online experience at PEDROSHOES.COM.
