Ecommerce Operations Engineer and Analyst

Purpose:

Floor & Decor is a fast growing, publicly traded,  omnichannel retailer looking for an eCommerce Operations Engineer.  This role is responsible for monitoring site performance, working across IT teams to triage and resolve incidents, manage incident communications, and define root cause analysis.  Additionally, this position will work with the Sr Manager Ecommerce to implement initiatives that will optimize purchase performance and maintain ongoing security and stability.  This is an exciting role with great opportunity to work with all areas of our IT and E-Commerce organizations.

Minimum Eligibility Requirements:

• Bachelor's Degree in MIS, Computer Science, Business, Communications or related fields
• 2+ years in website Production Support or related technical support role with responsibility for monitoring site performance and triaging incidents
• Familiarity with common website building languages, frameworks, platforms and libraries (HTML, CSS, SOAP, REST, JavaScript frameworks (Angular, React, JQuery), Bootstrap)
• Ability to clearly breakdown and communicate complex technical issues to Engineers, Developers, Stakeholders, and Product - implementing fixes and determining root cause
• Strong attention to detail - able to manage multiple projects simultaneously in a fast-paced environment
• Excellent time management, organizational, and communication skills

Preferred Skills and Experience

• Must be able to handle issues that arise with minimal oversight or guidelines and work under pressure
• Understanding and practical experience working with website networking (SSL Certs, DNS Records, CNAMES, A Records) and CDN technology (Cloudflare)
• Familiarity with e-commerce payment systems, checkout flows, and integration with third-party payment gateways
• Experience or familiarity with Demandware/Salesforce Commerce Cloud
• Experience with website monitoring tools such as Lighhouse, Noibu, Splunk, Dynatrace
• Experience with running data and code replication, scheduling jobs, site configuration and e-Commerce feeds
• Experience with ticketing systems Jira, and Service Now

Essential Job Functions:

• Communicate with ECOMM stakeholders regarding site issues, root causes, performance, and site health
• Provide website issue replication, validation and troubleshooting of customer issues (including integrations to external systems)
• Coordinate with Product Managers, UX Specialists, Business Analysts, Developers, and Architects to investigate and track resolution
• Perform analysis of alerts/errors in logs to determine impact, recommend steps to mitigate impact and work with the Delivery Team to determine best-fit resource for resolution
• Proactive monitoring, and site administration for ECOMM applications and systems; run health checks after every release, and document findings and root cause; resolve urgently or escalate to developers
• Become a subject matter expert on the existing website technology stack, general integration data flow, and the underlying business rules

Working Conditions (travel & environment)

• Hybrid position (both remote and onsite time required)
• Limited travel required including air and car travel
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to mode

Benefits & Rewards

• Bonus opportunities at every level

• Career advancement opportunities

• Relocation opportunities across the country

• 401k with discretionary company match

• Employee Stock Purchase Plan

• Referral Bonus Program

• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.