We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.
Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.
We are looking for a responsible and detail-oriented ECommerce Operations Assistant/Associate to support day-to-day ECommerce Operations activities across multiple markets. The role will support order fulfilment coordination, backend operational tasks, inventory monitoring, return processing, and cross-functional operational support to ensure smooth customer order journeys.
Key Responsibilities
- Support daily ECommerce operational activities and backend processes
- Monitor order fulfilment and assist in ensuring operational SLA is met
- Coordinate with warehouse, logistics, customer service, and internal teams on operational matters
- Assist in return, refund, and exchange processing follow-up
- Support inventory monitoring and stock movement coordination
- Perform data checking, report updates, and operational tracking
- Escalate operational issues and support resolution follow-up
- Support campaign preparation and operational execution during peak periods
- Ensure operational accuracy and maintain proper documentation
- Assist with ad-hoc operational projects and administrative tasks when required
Requirements
- Minimum N/O Levels, Diploma, or equivalent
- Preferably 1 year of working experience in Operations, Customer Service, Logistics, Retail, or ECommerce
- Fresh graduates are welcome to apply
- Basic knowledge of Microsoft Excel and Google Sheets
- Good communication and coordination skills
- Responsible, organized, and able to multitask
- Comfortable working in a fast-paced environment
- Team player with a positive learning attitude
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Skills Required
- Minimum N/O Levels, Diploma, or equivalent
- Preferably 1 year of working experience in Operations, Customer Service, Logistics, Retail, or ECommerce
- Basic knowledge of Microsoft Excel and Google Sheets
- Good communication and coordination skills
- Responsible, organized, and able to multitask
What We Do
CHARLES & KEITH Group is headquartered in Singapore and has more than 700 stores and 4000 employees worldwide. Founded by siblings, Charles and Keith Wong, the Group manages the development of two premium fashion brands – CHARLES & KEITH and PEDRO. Through its modern and edge-cutting designs across footwear, bags and accessories categories, the Group aims to empower people to express themselves freely through fashion. Driven by a culture of creativity and innovation, the Group strives to continually elevate the image of their brands, pushing the boundaries between traditional retail and the digital world by exploring new activities and unique experiences to bring to its ever-evolving community. CHARLES & KEITH was established in 1996 with a vision to build a global brand that is self-assured and empowering, imparting confidence to all women. From a single shoe shop in Singapore to an international network offering dynamic experiences across retail and online, CHARLES & KEITH is always consumer first and aims to unlock an aspirational brand experience that remains attainable. It creates collections – shoes, bags, eyewear, accessories and fashion jewellery – that enables women to express themselves. Striving to make fashion more accessible and never compromising on creativity, the brand challenges the convention that fashion is for the few. PEDRO is designed to empower the effortless expression of a modern style maven. By relating, refining and reinventing, the brand creates updated essentials to celebrate individualism that transcends time or gender. Since their inception in 2006, the brand has launched both men’s & women’s collection of footwear and accessories across Asia Pacific, the Middle East and the United States, and its online experience at PEDROSHOES.COM.
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