The Role
Maintains marketplace seller account health, primarily on Amazon, by resolving listing suppressions, policy flags, pricing errors, and content compliance issues. Monitors account health and customer feedback dashboards, reviews product content, manages escalations and appeals, coordinates with internal teams and marketplace support, and assists with account health projects and process improvements.
Summary Generated by Built In
Job Information
The eCommerce Operation Specialist - Compliance protects our marketplace seller accounts (mainly Amazon). The job is simple: keep listings live, stop policy violations before they happen, and protect our Account Health rating.
This role needs close attention to detail and fast action. You will fix listing issues, review content before it goes live, check the Account Health Dashboard (AHD) daily, and bring in the right people to close issues quickly. You will also support the Account Health Project Manager on other initiatives.
Essential Duties and Responsibilities
The eCommerce Operation Specialist - Compliance protects our marketplace seller accounts (mainly Amazon). The job is simple: keep listings live, stop policy violations before they happen, and protect our Account Health rating.
This role needs close attention to detail and fast action. You will fix listing issues, review content before it goes live, check the Account Health Dashboard (AHD) daily, and bring in the right people to close issues quickly. You will also support the Account Health Project Manager on other initiatives.
Essential Duties and Responsibilities
- Investigate and fix listing issues (suppressions, blocks, removals, pricing errors, policy flags) quickly, keep ASINs/listings live and sellable with minimal downtime, and fix root causes so issues don't repeat.
- Review product content — titles, bullet points, descriptions, images, and attributes — before it goes live, catching and flagging anything that could cause a policy or compliance violation.
- Monitor the Account Health Dashboard (AHD) and Voice of the Customer (VOC) Dashboard to keep the AH rating healthy with no banners, and flag and escalate any banner, warning, policy notice, or metric drop quickly with the right context.
- Work with EPM/SEM, the TIC agency, and other teams to resolve issues, track open items to closure, keep stakeholders updated, and be a reliable point of contact for account health questions.
- Help the Account Health Project Manager with ongoing projects and process improvements, handled as additional work alongside day-to-day (BAU) responsibilities.
- Own escalations from the Core Team, EPM/SEM, or other stakeholders from intake to resolution — checking documentation before filing appeals, managing cases with the marketplace (e.g., Seller Support, SAS-PSTAM, AHS, Account Manager), and keeping the escalating party updated on the Asana task.
- Handle urgent, business-critical issues ahead of routine work, respond quickly to situations affecting revenue, listings, or account health, and balance them with ongoing responsibilities.
Pattern Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pattern and has not been reviewed or approved by Pattern.
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Equity Value & Accessibility — Equity is broadly offered and described as generous, with RSU sharing and access to stock included in total compensation. Equity availability is positioned as a core element for employees across the company.
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Leave & Time Off Breadth — Unlimited PTO, paid holidays, paid parental leave, and paid sick days indicate a wide-ranging time-off policy. These offerings create breadth for both vacation needs and family-related leave.
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Retirement Support — A 401(k) with a fully vested company match from day one (up to 4%) strengthens long-term financial security. Immediate vesting underscores emphasis on retirement benefits.
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The Company
What We Do
Pattern operates as a worldwide e-commerce growth, protection, control, and distribution platform for brands. Pattern® provides a proven blend of marketplace analytics, product distribution, MAP compliance, and brand management to drive ecommerce acceleration for premium brands. We thrive on high energy, professional excellence, and disciplined creativity.
