Ecommerce National Account Manager
The Ecommerce National Account Manager will help support the Amazon business. This person will assist with daily account work, product setup, reporting, promotions, inventory, advertising, and problem solving. The role will work with Sales, Marketing, Operations, Finance, Supply Chain, and other teams to help grow sales and improve overall account performance.
Responsibilities- Help manage the daily Amazon business using Vendor Central and/or Seller Central.
- Set up new products and keep existing product information accurate.
- Review sales, inventory, traffic, conversion, and profitability reports.
- Identify account issues and work with the appropriate teams to resolve them.
- Help maintain product titles, bullets, descriptions, images, keywords, and other online content.
- Support Amazon promotions, deals, and major sales events.
- Work with the advertising team or agency to support Amazon advertising plans and reporting.
- Help monitor inventory and communicate sales trends and potential out-of-stock risks.
- Review competitor pricing, products, promotions, and online content.
- Prepare reports and information for Amazon meetings and business reviews.
- Follow up on action items and help keep projects on schedule.
- Stay informed about Amazon changes that may affect the business.
- Support other ecommerce accounts or projects as needed.
- Bachelor’s degree in Business, Marketing, Ecommerce, or a related field, or equivalent work experience.
- At least 2 years of ecommerce, account management, sales support, or digital merchandising experience.
- Amazon Vendor Central or Seller Central experience is preferred.
- Good working knowledge of Microsoft Excel.
- Ability to review data and identify problems or opportunities.
- Strong communication, organization, and problem-solving skills.
- Ability to manage multiple priorities and meet deadlines.
- Ability to work well with different departments and outside partners.
- Attention to detail and a willingness to learn.
- Sales and profitable growth
- Product availability and inventory health
- Accurate product content and setup
- Timely completion of projects and action items
- Fast and effective issue resolution
- Improved traffic, conversion, and advertising performance
This position will spend most of its time supporting Amazon. The position may also help with other ecommerce customers or projects when needed.
Skills Required
- Bachelor's degree in Business, Marketing, Ecommerce, or a related field, or equivalent work experience
- At least 2 years of ecommerce, account management, sales support, or digital merchandising experience
- Amazon Vendor Central or Seller Central experience
- Working knowledge of Microsoft Excel
- Ability to review data and identify problems or opportunities
- Strong communication, organization, and problem-solving skills
- Ability to manage multiple priorities and meet deadlines
- Ability to work effectively with cross-functional teams and outside partners
- Attention to detail and willingness to learn
What We Do
TOPS Products manufactures and distributes organizational products that simplify everyday life. Its office and school supplies are designed to help people stay organized, productive, and innovative across work, school, and home settings. The company positions itself as a North American leader in office products and organizational solutions, emphasizing safety, integrity, convenience, and practical time-saving products for consumers and businesses through trusted brands and North American operations.
