eCommerce Manager

A Little About Ooni
Here at Ooni, we're passionate about our people. Since our humble origins as a team of 2 back in 2012, we now employ over 270 talented, creative and kind pizza lovers across the world. When you work here, you'll be joining a diverse team that values Kindness, Passion, Innovation, Ambition and Rigor above all else. We live, work and play by these values, and we think it shows.
About the Role
An eCommerce Manager at Ooni focuses on optimising website experience to maximise sales, conversions and AOV for our ooni.com DTC channels. This role requires a strategic thinker with a hands-on approach, capable of driving growth through data-driven decisions.
Ooni has a hybrid approach to work, with a minimum of 3 days a week (Tuesday to Thursday) at our office at Edinburgh Park.
What you'll do:

• Day-to-day management of website trading, merchandising, content and operations for assigned markets
• Utilise web analytics tools to monitor website performance, user behaviour, and sales trends
• Generate and analyse reports to track KPIs, providing insights and recommendations for improvement
• Analyse and report on the effectiveness of in-market website changes, using data to optimise performance
• Ensure a seamless and engaging user experience, including site navigation, content, and functionality
• Implement, and analyse A/B and multivariate tests to assess the effectiveness of different elements and content
• Conduct a thorough analysis of on-site user behaviour using web analytics tools (Google Analytics and Contentsquare)
• Create and optimise landing pages to enhance user experience and improve conversion rates
• Optimise website content in multiple markets for SEO
• Generate monthly reports and present findings to stakeholders, providing actionable insights and recommendations
• Oversee product listings, including descriptions, images, pricing, and inventory levels
• Manage all promotional activity on-site
• Lead and mentor the e-commerce coordinators, fostering a collaborative and results-driven work environment.

What we're looking for:

• Proven experience as an eCommerce Manager or similar role
• Experience using Shopify
• Know your pivot tables from your vlookup's (You're no stranger to Excel and Google Sheets, even if you don't want to admit it!)
• Proficient in web analytics tools (e.g., Google Analytics)
• Excellent organisational, project management, and communication skills
• Ability to analyse data and make data-driven decisions
• Creative problem-solving skills and the ability to think strategically

• Knowledge of SEO best practices and tools

Why Ooni?

• Go to YouTube and search "We are Ooni". We're super proud of our culture and think you'll love it here too. Here are some other reasons:
• Work for an employer that cares about your well-being! We've got an employee assistance programme which includes on-demand coaching and therapy sessions
• 35 days of paid time off per year, plus an additional 5-week sabbatical when you've been here for 5 years
• £500 every year to spend on your passion - whatever that may be
• £1,000 to spend on Ooni products each year, plus 50% discount on any other Ooni stuff
• We're all about giving back. That's why we offer five paid days to volunteer each year
• Continuing Education - we encourage our employees to use our learning platform to grow
• Great pizza every single day if you want it. Yep. Every single day. And we'll teach you to become a pizza pro!

Take a look at our website to learn more about our products, culture and values. If you like what you see, send in your CV with a cover letter to tell us why you want to come on board. We really like nice letters - especially ones that are personalised just for us! - so please please please don't forget that bit.
Having a fantastic culture is really important to all of us at Ooni. We work hard to make it diverse and inclusive and want everyone to have access to the same opportunities. If you would like this advert in a different format or need an alternative method of applying, please let us know. You can email us at [email protected]