eCOMMERCE MANAGER, KOREA
OUR ROLE
Royal Copenhagen is looking for an eCommerce Manager to join our team in Korea. This key role will lead and develop our eCommerce strategy and activities in this crucial market. Partnering with your colleagues in Retail, Marketing, and Customer Service teams, you will ensure Royal Copenhagen is positioned to capture eCommerce opportunities and drive growth.
Reporting to our Country Manager, Korea, this role will be based at our office in Seoul.
WHAT YOU’LL DO
As our eCommerce Manager, you will lead the daily operations and performance management of our eCommerce business, ensuring a seamless customer experience and driving sales growth. Acting as the main operational counterpart to DTC Retail, you will oversee initiatives that improve performance and keep up with the latest industry developments.
Oversee and manage daily eCommerce operations to ensure smooth execution and excellent customer service
Drive sales growth and profitability through effective implementation of digital and omnichannel initiatives
Serve as the key operational contact for the DTC retail team, ensuring strong cross-functional alignment
Monitor and track eCommerce performance metrics, analysing data to identify trends and improvement opportunities
Ensure operational excellence across all eCommerce activities, from order processing to after-sales service
Support the development and execution of strategic initiatives to enhance the eCommerce offering
Stay informed about emerging eCommerce trends, technologies, and best practices to inform business decisions
WHO YOU ARE
You bring more than 5 years of proven experience in eCommerce operations and performance management, ideally within a global, matrix environment. Skilled at analysing data, solving challenges, and delivering results, you combine strong commercial acumen with excellent communication and collaboration skills.
Track record of driving eCommerce growth and operational excellence
Strong analytical skills to monitor performance and identify improvement opportunities
Skilled at building productive cross-functional relationships and partnerships
Experienced with our platform, Shopify, highly preferred
Highly organized with the ability to prioritise effectively in a dynamic setting
Resilient, adaptable, and comfortable navigating change
Positive, proactive mindset with a focus on results
Bachelor’s or Master’s degree in Business or a related field
Fully fluent in our working language, English
START YOUR JOURNEY WITH ROYAL COPENHAGEN
We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV in English today. A cover letter is not required; your application is enough indication of your interest.
We are committed to protecting your personal data, so we only accept applications through our career website.
Top Skills
What We Do
Fiskars Group’s vision is to create a positive, lasting impact on our quality of life. Our brands Fiskars, Gerber, Iittala, Royal Copenhagen, Waterford, and Wedgwood are present in people’s everyday lives – at home, in the garden, and outdoors. This gives us an opportunity to make the everyday extraordinary today, and for future generations.
We have a presence in 30 countries, and our products are available in more than 100 countries. Our shares are listed on the Nasdaq Helsinki (FSKRS).
