About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Life at THG Beauty
We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. And our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team.
Glossybox
GLOSSYBOX is a leading beauty box subscription service. Every month we create a unique journey for our subscribers. Our specialist team works endlessly to bring the best in beauty discovery as well as the latest tips, tricks and trends for them to trial. GLOSSYBOX is the perfect treat where every month our subscribers receive a beautifully wrapped GLOSSYBOX filled with 5 surprise beauty treats, we have created a 360° experience that transcends beyond just the box with expert beauty advice and features from the industry.
Why be an Ecommerce Manager at Glossybox?
This role involves overseeing the day-to-day management of our UK website, driving digital marketing campaigns, and optimising the customer experience to increase sales and subscriptions. You will work closely with cross-functional teams to ensure a seamless customer journey and maximise performance across all digital touchpoints.
As an Ecommerce Manager, you will:
Ecommerce Strategy Development:
- Lead the planning and execution of eCommerce strategies to increase subscriptions/online sales and profitability.
- Collaborate with cross-functional teams (marketing, sourcing, customer service, operations etc.) to drive cohesive strategies that align with business goals.
Website Management:
- Oversee day-to-day management of the website, ensuring that products (monthly boxes and all Limited Editions), pricing, content i.e. Homepage banners, and promotions are up-to-date and optimized.
- Use data (Google Analytics and our in-house platforms) to enhance the user experience, improve site performance, and ensure a seamless shopping journey across devices.
Digital Marketing Integration:
- Collaborate with marketing teams to execute digital marketing campaigns, including paid search, social media, email marketing, and affiliate programs.
- Ensuring a strong calendar of email activity is planned and delivered for both subscribers and non-subscribers.
- Coordinate promotions, sales, and discount campaigns across multiple online platforms.
Product Management:
- Coordinate with sourcing and operations to ensure the timely and accurate listing of products, pricing, and promotions on the website.
- Analyse product performance and work with the sourcing team to optimse product assortment.
Data Analysis & Reporting:
- Monitor key performance metrics (KPIs). From a site perspective this will include traffic (by channel), conversion rate, bounce rate, engagement etc. From a sales perspective this will include revenue, gross/net profit and have a clear understanding as to how this impacts the P&L.
- Provide regular reports on site performance, sales trends, and digital marketing effectiveness to senior management.
What Skills & Experience do I need for this role?
- 2+ years' experience in the e-commerce industry and digital marketing
- A clear understanding of marketing channels and their direct impact on the website.
- Solid understanding of online sales funnels, customer acquisition, and retention strategies.
- Organised with excellent project management and time-management skills.
- Strong analytical skills with the ability to leverage data to drive decision-making.
- Exceptional written and verbal communication skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Positive, ‘can do attitude’ that is solution orientated
- A genuine interest/background in beauty is a plus!
What’s in it for me?
Career Development
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
- Access face-to-face and virtual appointments with our in-house GP.
- Access our in-house CBT therapist.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym.
- Access to our on-site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Access to on-site barber.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Top Skills
What We Do
THG (www.thg.com) is a vertically integrated, digital-first consumer brands group, retailing its own brands predominantly in beauty and nutrition, plus third-party brands, via its proprietary, end-to-end, e-commerce technology, infrastructure and brand-building platform (THG Ingenuity) to an online and global customer base.
