Ecommerce Key Account Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

MedTech Sales

Job Sub Function:

Key Account Management – MedTech (No Commission)

Job Category:

People Leader

All Job Posting Locations:

North Ryde, New South Wales, Australia

Job Description:

About The Company

At Johnson & Johnson Vision our purpose remains clear: to support eye health at every stage of a patient’s life. As part of J&J MedTech, we deliver cutting-edge global innovation in contact lenses and work closely with optometrists across Australia and New Zealand to provide solutions to make a meaningful, lasting impact for patients.

Since introducing the world’s first disposable soft contact lens in 1987, J&J Vision has continued to transform eye care through its world-leading ACUVUE® Contact Lenses, helping millions of people see better and live better.

The Opportunity

An opportunity has become available for a results driven Ecommerce Key Account Manager to join our Vision Care Team in Sydney reporting to the Associate Director of Sales.

The role will lead the Vision Care AU NZ ecommerce strategy including Online Key Account customer management and end-to-end promotional implementation and marketing execution. The role will also shape a sustainable replenishment channel while achieving sales targets and market share growth via ACUVUE® brand visibility and successful wearer retention and upgrade.

Responsibilities

• Lead the ecommerce Key Account strategy and partnerships: customer engagement, joint planning, contract negotiation and performance management to drive online growth.
• Set pricing, ranging and channel policies: ensure ACUVUE availability, optimise cost-to-serve and ensure patient safety in market via local sourcing agreements.
• Plan and execute marketing and promotions on customer sites: develop assets, run collaborative campaigns, elevate product visibility and maintain ecommerce fundamentals (content, placement, ratings/reviews).
• Own commercial planning and financials: build promotional business cases, manage forecasts, budgets (gross-to-net), campaign tracking and gap-closure initiatives.
• Work cross-functionally with Marketing, Supply Chain, Finance and other stakeholders to deliver integrated excellence in execution.

About You

• Preferred minimum education: Bachelor’s degree.
• Preferred area of study: Business related discipline
• Preferred related industry experience: Online FMCG -management of Major grocery and Pharmacy ecommerce retailers
• Other qualifications: min 5+ years of Online Key Account and Marketing experience with proven track record in multi-national company.
• Proven ecommerce commercial acumen with expertise in building business cases, managing P&L, and delivering accurate forecasts.
• Online Marketing experience via customer websites and database access including marketing asset creation
• Insights-driven with understanding of customer needs and omni-channel market dynamics.
• Innovative, committed to business excellence, and focused on achieving results.
• Proactive, demonstrating initiative to identify opportunities and mitigate risks.
• Skilled influencer with the ability to lead and drive outcomes through collaboration and teamwork.
• Exceptional communication and interpersonal skills; thrives under pressure.

Why Choose Us:

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits:

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

Great Place to Work® Certified – 2024

Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.

Johnson & Johnson – Australia and New Zealand were certified as a Great Place to Work® in ANZ in its first year of participation.

All applicants must have rights to work in Australia.

Required Skills:

Preferred Skills:

Account Management, Consulting, Cross-Functional Collaboration, Customer Centricity, Customer Centric Selling, Customer Experience Management, Customer Satisfaction, Developing Others, Financial Competence, Inclusive Leadership, Leadership, Medical Technology, Personalized Services, Presentation Design, Relationship Building, Revenue Management, Solutions Selling, Standard Operating Procedure (SOP), Sustainable Procurement, Vendor Selection