About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Life at THG Beauty
We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. And our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team.
Click here to learn more about life at THG.
Why be an Ecommerce Executive at THG?
We are seeking a motivated and results-driven Ecommerce Executive to join our UK team. The ideal candidate will be responsible for owning the website, from daily hygiene checks to execution of key campaigns, optimising the customer journey, and driving sales growth. This role will collaborate with several teams across the business, including marketing channels, buying, and merchandising, to support the delivery of our Ecommerce strategy.
As an Ecommerce Executive, you'll:
- Website Management: Oversee the day-to-day operations of the website, ensuring a seamless shopping experience for customers.
- Sales Strategy: Actively support the implementation of strategies to support sales performance, improve conversion rates, and enhance customer engagement.
- Digital Marketing: Collaborate with the marketing teams to execute online campaigns, including CRM, PPC, App, and Affiliates.
- Analytics and Reporting: Monitor website performance and analyse data to identify trends, customer behaviour, and areas for improvement. Complete reporting of performance metrics to ensure alignment with business objectives.
- Customer Experience: Implement a customer-first mindset to ensure high customer satisfaction through customer journey optimisation to deliver a best-in-class experience.
- Cross-Function Collaboration: Work closely with buying and merchandising teams to support stock management and brand performance.
- Competitor Analysis: Stay informed about industry trends and competitor activities to inform decisions.
What Skills and Experience Do I Need?
- Time management: Prioritise, structure work & effectively manage time.
- Analytical ability – strong understanding of ecommerce KPIs and how to influence these.
- Excellent communicator – both written and verbal.
- Awareness of the beauty industry.
- Ability to form good working relationships with internal teams.
- Creative thinker with a data-driven approach to problem-solving.
What’s in it for me?
Career Development
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
- Access face-to-face and virtual appointments with our in-house GP.
- Access our in-house CBT therapist.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Up to 50% staff discount on THG brands.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
We are an equal opportunities employer.
We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Top Skills
What We Do
THG (www.thg.com) is a vertically integrated, digital-first consumer brands group, retailing its own brands predominantly in beauty and nutrition, plus third-party brands, via its proprietary, end-to-end, e-commerce technology, infrastructure and brand-building platform (THG Ingenuity) to an online and global customer base.
