eCommerce Content Specialist

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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JOB SUMMARY:

• The eCommerce Content Specialist ensures the accuracy and timely updates of web content on RSSC.com and its associated properties.
• This role involves collaborating with international, consumer, trade marketing, and revenue management teams to gather and input all necessary assets for product offerings and itinerary deployment.
• Utilizing content management systems, the specialist will update and maintain media assets, including images, PDFs, and web pages, using HTML and CSS.

POSITION RESPONSIBILITIES:

• Collaborate in the creation and regular updates of web pages on RSSC.com, guaranteeing the display of accurate and up-to-date information.
• Collaborate with creative team to implement design and development of web pages using HTML and CSS.
• Utilize content management systems to refresh and maintain the content and imagery on our brand websites, ensuring they remain current and engaging.
• Work closely with our international offices and trade marketing teams to streamline requests, adhere to project timelines, and secure necessary assets. Ensure requests are clearly communicated and executed to maintain consistency across consumer and trade content, promotional offers, homepage messaging, and landing pages.
• Provide assistance for ad-hoc CMS-related requests from the Marketing team, including the management of vanity URLs, hosting of images, PDFs, and more.
• Serve as a liaison between Revenue Management, Destination Services, and the digital team for timely updates and requests, ensuring content changes are accurately reflected on our site.
• Oversee the management of the Information inbox, ensuring that all inquiries are promptly addressed or delegated to their corresponding departments.
• Handle lower-level Web Requests to become more acquainted with the business operations and Content Management System (CMS) while escalating more complex issues to the eCommerce Manager. 
• Audit and review content across critical sections of the website for accuracy and relevance.
• Coordinate with global stakeholders to approve content and source new copy and imagery as necessary.
• Carry out general SEO tasks based on technical recommendations to enhance the site's visibility and search engine rankings. Employ process documentation for ongoing tasks and contribute to the knowledge base by documenting new learnings.
• General support for upcoming mobile app development, website redesign and CMS migration efforts.
• Perform other job-related functions as assigned.
• Handle lower-level Web Requests to become more acquainted with the business operations and Content Management System (CMS) while escalating more complex issues to the eCommerce Manager.
• Support website audits with a special focus on optimizing the mobile experience; identifying and resolving issues such as image cropping errors, scroll bars, accessibility concerns, and copy legibility.
• Review content across critical sections of the website for accuracy and relevance.
• Coordinate with global stakeholders to approve content and source new copy and imagery as necessary.
• Carry out general SEO tasks based on technical recommendations to enhance the site's visibility and search engine rankings.
• Employ process documentation for ongoing tasks and contribute to the knowledge base by documenting new learnings.
• Maintain the Regent Program calendar, keeping it up to date with promotions and other e-commerce initiatives to ensure the Digital Experience team is informed about the available windows for code deployments and miscellaneous development launches.
• Perform other job-related functions as assigned.

QUALIFICATIONS:
DEGREE TYPE:

• Bachelor's Degree.

FIELD(S) OF STUDY:

• Business, Marketing or related field of study or any equivalent combination of education and/or experience.

EXPERIENCE:

• 2 years Digital Marketing experience with travel industry experience preferred.
• Basic experience using HTML, CSS, Photoshop.
• Strong background and knowledge of Content Management Systems and Microsoft Office Suite.

COMPETENCIES & SKILLS:

• Excellent written and verbal communications skills.
• Familiar with content management systems.
• Experience in proofreading and eye for design are a plus.
• Ability to use time effectively, prioritize, and manage multiple projects with time sensitive deadlines.
• Ability to approach others in a tactful manner and to respond well under pressure.
• Excellent follow up skills.
• Proficient in Microsoft Word and Excel - with experience using Photoshop, Dreamweaver, Adobe Customer Journey Analytics a plus.
• Proficiency in Content Management Systems – with Drupal, Adobe Experience Manager and Salsify a plus.
• Experience with SEO and AEO a plus.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance                                      
Brand Overview                    
Norwegian Cruise Line     
Oceania Cruises
Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.