They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.
What You'll Do - You'll Make the Moment
- Digital Commerce Operations
- Support daily operation and maintenance of digital commerce platforms and related business processes.
- Identify, document, and assist in resolving operational issues that impact business performance or customer experience.
- Support execution of site updates, promotions, content changes, and business initiatives.
- Business Analysis & Reporting
- Analyze business performance and operational data to identify trends, risks, and opportunities.
- Develop and maintain reports, dashboards, and business insights that support decision-making.
- Provide recommendations that improve operational efficiency, customer experience, and business results.
- Cross-Functional Collaboration
- Partner with internal stakeholders and external business partners to support business objectives and project execution.
- Communicate project status, business needs, risks, and recommendations to relevant stakeholders.
- Participate in testing, implementation, and continuous improvement activities.
- Content & Process Support
- Support maintenance of product information, digital content, and site presentation.
- Assist in documenting processes, business requirements, and improvement opportunities.
- Contribute to projects that enhance digital commerce capabilities and operational effectiveness.
- Bachelor's degree in Business, Ecommerce, Marketing, Information Systems, Retail Management, or related field preferred.
- 2+ years of experience in ecommerce, retail planning, digital operations, website management, analytics, or related discipline.
- Experience troubleshooting ecommerce systems and supporting cross-functional technology initiatives preferred.
- Knowledge of ecommerce platforms, order management systems, product information systems, and digital analytics tools
- Demonstrated analytical and problem-solving skills.
- Strong organizational & communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience partnering with both internal teams and external vendors to solve business and technical issues.
- Proficiency in Excel, reporting tools, and data analysis techniques.
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities
Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
Skills Required
- Bachelor’s degree in Business, Ecommerce, Marketing, Information Systems, Retail Management, or a related field
- 2+ years of experience in ecommerce, retail planning, digital operations, website management, analytics, or a related discipline
- Experience troubleshooting ecommerce systems and supporting cross-functional technology initiatives
- Knowledge of ecommerce platforms, order management systems, product information systems, and digital analytics tools
- Analytical and problem-solving skills
- Strong organizational and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience partnering with internal teams and external vendors to resolve business and technical issues
- Proficiency in Excel, reporting tools, and data analysis techniques
Cracker Barrel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cracker Barrel and has not been reviewed or approved by Cracker Barrel.
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Strong & Reliable Incentives — Tip-driven roles can see strong earning upside, with servers keeping tips, receiving them daily, and describing “uncapped” potential on high‑traffic shifts. Feedback suggests busy weekends and favorable sections can push take‑home well above base pay.
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Healthcare Strength — Full‑time staff are offered multiple medical plan options, dental (including adult orthodontia), vision, and mental‑health resources through the EAP, with some roles highlighting medical eligibility as early as day one. Wellness platforms and chronic‑condition support tied to enrollment add breadth to the coverage.
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Wellbeing & Lifestyle Benefits — Employees often point to meaningful everyday savings via a 35% restaurant/retail discount and about 50% off shift meals, plus access to perks like the Calm app, gym discounts, and backup family care. Earned‑wage access and pay‑card options provide helpful cash‑flow flexibility.
Cracker Barrel Insights
What We Do
Cracker Barrel is a vibrant business grounded in a clear belief - the goodness of country hospitality. And that's why we're always serving up more than a meal. We show you country-style appreciation, so you can appreciate the moment and know that you're all in good company.
