As part of the eCommerce Strategic Partnerships team, work across several lines of business to be the merchandising general manager for one of Kroger's digital modalities (pickup, delivery, DeliveryNow). Interact across the entire eCommerce portfolio with a focus on continuous optimization of existing business lines, the largest of which are grocery pickup and delivery. Be the voice of the customer, understanding their pain points and then work across the organization to improve them. Shape and direct the priorities and project flow of the entire eCommerce Merchandising Performance team to meet the changing needs of the eCommerce business. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities- Analyze sales performance and develop plans to support business needs, constantly assessing business results to drive revenue, profit, and market share
- Manage smaller scale test-and-learn projects to develop learnings that can be applied to the entire enterprise
- Work with cross-functional partners including site merchandising, marketing, operations and 84.51 to implement tactics to drive results
- Measure tactical results of incremental plans, including the creation of measurement plans and reporting tools
- Deliver well-structured, executive-level communications and presentations to gain buy-in and drive action
- Use business metrics across modalities, retail divisions, and category groups to build a prioritized strategy to support achieving team success metrics
- Coordinate and align project prioritization across cross-functional partners based on financial opportunity and return on investment
- Establish benchmarks and own the reporting metrics for the Merchandising Performance team metrics and KPIs
- Find ways to drive process improvement and implement change
- Travel up to 25% to support the business
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum
- Bachelor's Degree in business, marketing, or related field
- 2+ years of experience managing profit and loss statements
- 2+ years of experience in using operational, marketing, and site levers to drive results in an eCommerce environment
- 2+ years of experience in leading a results-oriented team, including project prioritization, setting team KPIs and objectives/key results, and balancing project workload of the team
- 4+ years of experience in one of the following areas: replenishment buying/procurement, merchandising, store management, operations, brand management or project management
- Strong analytical and problem-solving skills
- Proficient knowledge of financial statements and budgets, as well as experience building financial models
- Demonstrated ability to coach and train
- Strong understanding of retail and eCommerce industry/technical terms and processes
- Ability to use data to influence action plans and associated results across the organization
- Ability to generate actionable insights through analysis of large, complex datasets from different data sources
- Excellent attention to detail
- Strong written and oral communication skills
- Strong organization and multi-tasking skills
- Proficient in Microsoft Office
Desired
- Master's Degree business, marketing, or related field
- Any experience working with eCommerce merchandising or operations
What you’ll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Skills Required
- Bachelor's degree in business, marketing, or related field
- 2+ years of experience managing profit and loss statements
- 2+ years of experience using operational, marketing, and site levers to drive results in an eCommerce environment
- 2+ years of experience leading a results-oriented team, including project prioritization and setting team KPIs/OKRs
- 4+ years of experience in replenishment buying/procurement, merchandising, store management, operations, brand management, or project management
- Strong analytical and problem-solving skills
- Proficient knowledge of financial statements and budgets and experience building financial models
- Demonstrated ability to coach and train
- Strong understanding of retail and eCommerce industry/technical terms and processes
- Ability to use data to influence action plans and results across the organization
- Ability to generate actionable insights from large, complex datasets from multiple sources
- Excellent attention to detail
- Strong written and oral communication skills
- Strong organization and multi-tasking skills
- Proficient in Microsoft Office
- Master's degree in business, marketing, or related field
- Any experience working with eCommerce merchandising or operations
Kroger Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kroger and has not been reviewed or approved by Kroger.
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Healthcare Strength — Healthcare coverage in many union divisions has been protected or improved in recent contracts, with some regions avoiding proposed cuts and others expanding spousal coverage and strengthening short‑term disability. Mental‑health resources and 24/7 access are also emphasized, supported by third‑party recognition in recent years.
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Retirement Support — Retirement options include a company 401(k) with a match and, in many union roles, access to pension or variable annuity plans that have been stabilized through recent agreements. Match levels and pension participation vary by division and role, so specifics require local confirmation.
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Wellbeing & Lifestyle Benefits — Education assistance through “Feed Your Future” offers substantial tuition support for both part‑ and full‑time associates, alongside free financial coaching. Perks such as associate discounts and periodic Boost membership offers add incremental value to total rewards.
Kroger Insights
What We Do
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™. Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift. Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025.
