eCOA PM

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

The eCOA PM supports the implementation and management of Electronic Patient Reported Outcomes (ePRO) and other patient-focused technologies across Global Product Development. As a member of the Patient Technologies (PT) team within Information Management, this role contributes to developing processes, policies, and resources to enable clinical study teams to use assigned technologies efficiently, consistently, and with high quality while minimizing regulatory risk. The position takes ownership of sub-projects, engaging diverse stakeholders to ensure seamless adoption of ePRO and related solutions, including mobile applications, eConsent, and medical devices. This role requires both independent initiative and collaborative teamwork, with expertise in process development, technology deployment, and change management.

What you will be doing:

• Serve as a key member of the Patient Technologies Team, driving development and maintenance of processes and technology tools for patient-based solutions.

• Act as a liaison to Information Management, Global Product Development, and Business/Research Units to identify and address needs for ePRO and Mobile Health support.

• Collaborate with cross-functional teams to influence decisions, resolve conflicts, and ensure alignment of patient technology initiatives.

• Support rapid response, audit, and inspection readiness related to patient-based technologies.

• Identify, develop, and implement solutions that enable study teams to effectively utilize ePRO, eConsent, and other patient-facing technologies.

• Lead or participate in standardization initiatives to optimize the use of patient technologies across the portfolio.

• Conduct research on emerging technologies and vendor services to expand organizational expertise and inform strategic planning.

Your profile:

• Degree in a scientific, technology and/or business discipline, with 5+ years of working experience including 2 years of experience with Clinical Technologies.

• Good understanding of the processes associated with clinical study management, data management, and regulatory operations

• Familiarity with eConsent concepts and best practices.

• Demonstrated project management skills

• Project management, resource management (staff and financial), administrative, and technical capabilities are required, as well as effective verbal and written communication skills in relating to colleagues and associates both inside and outside the organization.

• Ability to manage multiple contacts and relationships at various levels throughout the organization 

• Understanding of business process re-engineering and implementation planning

• Team player with good oral and written communication skills, with the ability to self-motivate on assigned sub-projects as required.

• Talent for training/presentation 

• Self-starter who is able to work independently and willing to provide original thinking 

• Adaptable and able to work with study teams with disparate levels of technical experience 

• Understanding of current technology and how it could be used to facilitate growth toward overall corporate goals 

• Ability to keep abreast of current regulatory and technical trends and how these trends would impact patient technology implementation within a large sponsor organization 

What ICON can offer you:

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values.   We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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