The Role
Provide L2/L3 support and administration for IBM Content Manager, IBM Case Manager, KwikWork, and related ECM platforms. Configure and troubleshoot IBM WebSphere Application Server, execute database queries, and diagnose document management and workflow issues across Windows Server and Linux/Unix environments. Support enterprise migrations, platform upgrades, production issues, and IBM FileNet P8, Content Navigator, or Business Automation Workflow tools.
Summary Generated by Built In
Position: ECM Support Engineer
Location: Chennai - Remote
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Job Description:
Required Qualifications & Technical
Skills:
Primary Expertise: Hands-on
experience supporting and administering IBM Content Manager and IBM Case
Manager, KwikWork.
Middleware/Platform:
Proficiency with IBM WebSphere Application Server (WAS) configuration and
troubleshooting.
Database Knowledge: Solid
understanding of relational databases (IBM DB2, Oracle, or MS SQL Server)
in the context of ECM schema and query execution.
OS & Environment:
Experience working in Windows Server and Linux/Unix environments.
Tools & Utilities:
Familiarity with IBM FileNet P8 tools (Content Platform Engine, Workplace
XT, or Navigator) is a strong plus.
Problem Solving: Strong
analytical skills to diagnose complex document management and workflow
issues.
Preferred Qualifications
Experience with IBM Business
Automation Workflow (BAW) or Content Navigator (ICN).
Prior experience handling
enterprise-level migrations or platform upgrades.
Strong L2/L3 application and
production support experience
Skills Required
- Hands-on experience supporting and administering IBM Content Manager
- Hands-on experience supporting and administering IBM Case Manager
- Hands-on experience supporting and administering KwikWork
- Proficiency configuring and troubleshooting IBM WebSphere Application Server
- Understanding of relational databases, including IBM DB2, Oracle, or Microsoft SQL Server
- Experience working in Windows Server environments
- Experience working in Linux or Unix environments
- Strong analytical skills for diagnosing document management and workflow issues
- Familiarity with IBM FileNet P8 tools, including Content Platform Engine, Workplace XT, or Navigator
- Experience with IBM Business Automation Workflow or Content Navigator
- Experience handling enterprise-level migrations or platform upgrades
- Strong L2/L3 application and production support experience
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The Company
What We Do
dotSolved, headquartered in Silicon Valley, provides business process automation, modern application engineering, and cloud infrastructure services. It helps small, medium, and large enterprises pursue digital transformation by defining, automating, and optimizing complex processes and engineering data- and analytics-driven applications. The company serves sectors including technology, energy, manufacturing, financial services, media, communications, retail, healthcare, and education, with experience in Big Data, ERP, and supply chain.
