Job Description:
Serve as the primary technical support for Malaysian Super Puma fleet, dedicated to maximizing aircraft availability and optimizing the operational potential of the Super Puma. Beyond the standard Technical Representative scope, this role acts as a strategic bridge between customer requirements and Airbus Helicopters (AH) stakeholders, including CSM, Logistics, S&S, and Program teams. You will drive fleet performance by facilitating technical workshops and spearheading cross-functional campaigns in alignment with the Support Network and Sales & Service divisions. Based in Kuantan, and requires regular travel to Labuan and Subang.
Serve as the primary Technical Support interface and relationship lead within the Support Engineering context, gathering customer intelligence (spares, technical needs, S&S opportunities) and organizing technical workshops or seminars to drive stakeholder action and customer engagement.
Manage the end-to-end technical query process via WebTek, ensuring all responses meet Network KPI timeframes and comply with Network & Technical Support Manual quality and standards.
Formulate efficient troubleshooting and repair solutions for the customer.
Consolidate technical Return of Experience (RETEX) by reporting key technical occurrences, recurrences or product failures.
Report local incidents involving AHG products to the network via the ISII process.
Conduct fleet data collection regarding availability, ASB/EASB and other information required by AHG.
Perform weekly reporting of fleet hours and FH/cycles on selected part numbers.
Create 12-month forecasts for dynamic components and selected part number workshop returns.
Plan and execute rotations between Kuantan, Labuan and the Subang depot every 3 months.
Proactively identify and facilitate the adoption of digital services (AirbusWorld, WebTEK, FLAM), retrofits, and new equipment, while assisting customers with service subscriptions, EIS, and awareness of critical product/safety updates (LI, LS, IN & SIN).
Promote best practices and a safety culture to the customer.
Synthesize customer issues and prepare a detailed fleet irritant analysis for the yearly Product Improvement Plan.
Assist AHG and the customer in implementing corrective actions and product improvements.
Assist the customer in ASB/EASB application and compliance and liaise for technical issues and spares with relevant departments.
Comply with and support the AHG export control policy.
Maintain Part 66 license currency.
Other duties reasonably determined from time to time by the Company
Coordinate the PBH return/receive flow and resolve contractual misalignments at the working level. (Note: Typically driven by Contract Managers/CSM).
Fill in the short term technical rep and technical assist role at the MRO hub (Subang) and the regional network.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters Malaysia SDN. BHD.Employment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Customer Eng.&Technical Support&ServicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- Maintain Part 66 license currency
- Experience in customer technical support
- Knowledge of helicopter operations and mechanics
- Ability to travel regularly
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
