The Role
Lead regional electric bus aftersales operations, ensuring service partners meet VinFast standards through KPI management, audits, warranty compliance, and continuous improvement. Own customer experience by reducing vehicle downtime and repair lead times, coordinate service campaigns and technical issue resolution, and manage aftersales budgets, cost efficiency, revenue contribution, parts availability, and inventory. Requires cross-functional project management, stakeholder management, negotiation, problem-solving, English fluency, and frequent travel across overseas markets.
Summary Generated by Built In
With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment process, you agree that you have read VinFast's Personal Data Protection Policy ("Policy") posted at https://vinfastauto.com/vn_vi/dieu-khoan-phap-ly or https://vinfast.vn/privacy-policy/ , you agree to the Policy and consent for VinFast to process your personal data in accordance with the Policy and the applicable regulations on personal data protection.
The After-Sales Services Manager is responsible for leading and managing aftersales service operations across assigned region, ensuring service excellence, delivering a superior customer experience, and aligning with global aftersales strategies.
- Ensure all service partners and dealer workshops meet VinFast standards through KPI management, audits, and continuous improvement; enhance repair quality, reduce repeat repairs, and ensure full compliance with warranty and operational standards.
- Own the end-to-end Aftersales customer experience by optimizing vehicle downtime, repair lead time, and resolution efficiency, while continuously improving service operations based on customer feedback and performance data.
- Ensure effective execution of service campaigns and timely resolution of technical issues in alignment with global standards.
- Manage Aftersales financial performance, including budget control, cost efficiency, and revenue contribution; ensure optimal parts availability and inventory management to support service efficiency and customer satisfaction.
Requirements
- Bachelor’s degree or higher in Automotive, Engineering, Business Administration, or related fields.
- Minimum 5 years of experience in automotive manufacturing or aftersales service operations.
- Strong knowledge of aftersales operations, recall management, and customer experience.
- Strong end-to-end project management skills, with the ability to plan, execute, monitor, and deliver projects effectively across cross-functional teams.
- Proven ability in stakeholder management, negotiation, and problem-solving.
- Fluent in English; additional languages are an advantage.
- Willingness to travel frequently for business trips across assigned overseas markets.
Benefits
Attractive Salary & Bonuses: Competitive income package including 13th-month salary, performance bonuses, and other rewards in accordance with VinGroup policies.
Health & Wellness: Access to high-quality health insurance, ensuring comprehensive protection and wellbeing.
Work Environment: Modern, professional, and safe workplace offering ample opportunities for personal growth and career advancement.
We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.
Skills Required
- Bachelor's degree or higher in Automotive, Engineering, Business Administration, or a related field
- At least 5 years of experience in automotive manufacturing or aftersales service operations
- Strong knowledge of aftersales operations, recall management, and customer experience
- Strong end-to-end project management skills across cross-functional teams
- Proven stakeholder management, negotiation, and problem-solving abilities
- Fluent in English
- Willingness to travel frequently for business trips across assigned overseas markets
- Additional languages
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The Company
What We Do
VinFast is a Vietnamese automotive manufacturer focused on electric mobility. The company designs and produces smart electric vehicles, including cars, SUVs, e-buses and e-scooters, combining advanced technology with highly automated manufacturing. Its mission is to make sustainable transportation accessible worldwide and accelerate the transition to an all-electric future through innovative, environmentally friendly products, charging solutions, warranties, and customer services.
