eBranch Specialist I/ Hybrid

Summary

• Processes internet, telephone and referred membership, loan, and deposit applications. Cross sells additional credit union products and services to all qualified applicants.

Key Responsibilities

• Processes new member, loan, and deposit applications received via the internet, telephone, or branch/department referred.
• Works and reviews the loan pipeline daily to ensure loans will have a decision in a timely manner and member's expectations are met.
• Identifies opportunities to cross-sell and/or up-sell loans and other FMFCU products and fee-based services, maximizing all loan opportunities on all loan applications.
• Educates members on types of loans, rates, and payments processes.
• Possesses a positive sales attitude/approach in working with members in order to identify additional opportunities to assist members and drive production. Meets or exceeds all monthly and annual production and scorecard goals.
• Possesses a proficient understanding of ancillary lending products such as GAP and payment protection in an effort to educate and protect members as appropriate.
• Interfaces with Loan Officers.
• Requests pertinent documentation depending on the type of loan and contacts members to counsel on changes to make in order to gain approval.
• Supports other Departments as needed, namely the Member Service Center.
• Refers completed applications to loan processor for follow up with the member and lending department until the loan is decisioned.
• Maintains appropriate lending standards following FMFCU policy guidelines.
• Completes lending documents, following policies and procedures, when necessary, and may close loans.
• Monitors daily, quarterly, and annual productivity to meet the Credit Union's financial objectives and increase member use of all products and services.
• Demonstrates a high level of FMFCU loan products/services knowledge and supports Credit Union initiatives through outbound calling.
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.

Education/Experience

• High School Diploma and 2-4 years of financial services/banking experience, or equivalent experience.
• Telemarketing experience preferred
• NMLS License required.

Other Qualifications

Strong demonstrated abilities required:

• Customer/Member Service
• Interpersonal/Team Player
• Motivated/Works Independently
• Sales/Negotiation Skills
• Analytical/Problem Solving
• Organizational Skills
• Detail Oriented
• Verbal/Written Skills
• Microsoft Office
• Prioritize/Multi-task

Also required:

• Ability to work a flexible schedule; evenings and weekends required
• Must maintain confidentiality

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to sit for extended periods; occasional standing
• Frequent use of hands/fingers for typing and operating standard office equipment
• Ability to hear and speak clearly
• Visual acuity to read computer screens and written documents
• Minimal physical exertion; occasional walking 

Other Duties

• This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.

What we offer to our team members:

• A competitive salary
• Team Based Incentives and Performance Bonus Opportunities
• Referral Incentive Opportunities
• Generous Paid Time Off
• Medical, Dental and Vision plans
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 401K with employer contribution and match
• Employer paid life insurance/AD&D
• Supplemental insurance plan options
• Employer paid Short and Long term disability programs
• Paid Family Leave
• Tuition Reimbursement
• Training and Development Programs
• Paid Holidays
• Paid Volunteer Time Off
• Employee Assistance Programs
• Pet Insurance

Equal Employment Opportunity

• FMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.

Offered pay rate for this position typically aligns with the minimum to midpoint of the salary range and varies based on factors such as qualifications and experience, budget, and internal alignment.