About the Role:
This role is responsible for driving team performance through goal setting, KPI tracking, coaching, and ongoing support. It provides training, handles escalations, coordinates with IT, and manages administrative tasks to ensure smooth daily operations. The position also interacts with clients through meetings and reporting, representing the team’s performance and needs.
Key Responsibilities:
- Performance Management & Coaching – setting goals for the team, tracking KPIs, provide feedback and motivation to the team
- Agent Support & Training – training for the team, providing support where needed
- Client Interaction - participating in client meetings and any reporting as assigned for the client
- Escalation and Call Handling – supervisor calls, de-escalation, providing feedback
- IT Coordination – submitting tickets for agents, assisting as needed
- Administrative Tasks - reviewing emails, time tracking for agents, etc.
Required Qualifications:
- HS Diploma or GED
- Proficiency in Microsoft Office
- Typing skills
- Two years or more experience in a financial or health related field/call center environment
Preferred Qualifications:
- Experience and familiarity with Revenue Cycle
- Familiarity with client systems which includes Epic, Cerner, etc.
Physical & Work Requirements:
- Employees are expected to maintain a professional appearance and conduct themselves in a professional manner at all times
- Work is performed indoors in an office setting, requiring sustained periods of sitting and/or standing while operating a computer
- Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks
- Ability to lift 25 pounds
- Effective communication skills are required for interaction in person and via telephone
Employment eligibility:
- Must be legally authorized to work in the United States without sponsorship
- As a condition of employment, a pre-employment background check will be conducted
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School or better
Meduit Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Meduit and has not been reviewed or approved by Meduit.
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Flexible Benefits — Remote or hybrid options and set schedules are available in certain roles, supporting work-life flexibility alongside standard coverage.
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Retirement Support — A 401(k) plan with a company match is included, offering structured support for long‑term savings.
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Parental & Family Support — Parental leave is provided in addition to core health benefits, adding family-oriented support for eligible employees.
Meduit Insights
What We Do
Meduit was born out of a drive for excellence and a passion for new ideas for improving revenue cycle management for healthcare organizations and the patients they serve. Today, Meduit is a parent organization where leading RCM companies, including MedA/Rx and Receivables Management Partners (RMP), collaborate to identify and measure best practices, leverage one another's unique strengths, collaborate for results, and serve healthcare clients on a unified solutions platform. Meduit is one of the nation’s leading Revenue Cycle Management (RCM) companies with decades of experience in the RCM healthcare arena, serving more than 500 hospital and physician practices in 47 states. Meduit combines a state-of-the-art accounts receivable management model with advanced technologies and an experienced people-focused team that takes a compassionate and supportive approach to patient engagement. Meduit significantly improves financial, operational and clinical performance, maximizing cash acceleration and ensuring that healthcare organizations can dedicate their resources to providing more quality healthcare services to more patients.
