eBay Japan Seller Account Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Position Summary

Seller Account Manager is responsible for developing and maintaining strong relationships with newly onboarded enterprise sellers while leading strategic seller education initiatives through webinars and offline seminars. This role focuses on accelerating enterprise seller growth through consultative partnership and knowledge sharing.

Key Responsibilities

#1. Enterprise Seller Partnership:

• Build and maintain strong relationships with newly onboarded enterprise sellers through regular business reviews and strategic consultations
• Develop comprehensive onboarding strategies for enterprise sellers to ensure successful platform integration and early growth
• Analyse seller business data to identify growth opportunities and potential risks
• Create and execute customized business plans to help enterprise sellers achieve their growth targets
• Provide advanced platform knowledge and selling strategy consultation
• Work collaboratively with cross-functional teams to resolve complex seller issues
• Guide sellers through policy and platform changes while ensuring compliance
• Track and analyse seller performance metrics to ensure growth targets are met

　#2. Strategic Education Leadership:

• Design and lead seller education programs through webinars and offline seminars
• Create compelling presentation materials and training decks focused on advanced selling strategies
• Organize and execute large-scale seller events and workshops independently
• Develop best practice sharing programs across the seller community
• Investigate and analyse new policy & platform impacts on enterprise sellers
• Lead initiatives to establish and enforce seller best practices
• Leverage internal & external resources to support educational events
• Measure and report on the effectiveness of education initiatives

#3. Communication with eBay Certified Consultants

• Build and maintain strategic partnerships with eBay Certified Consultants to enhance seller support
• Effectively negotiate and coordinate with consultants to maximize seller onboarding success
• Align consultant activities with eBay's strategic objectives and seller growth targets
• Facilitate regular knowledge sharing sessions between consultants and enterprise sellers
• Manage consultant relationships to ensure high-quality service delivery to sellers

Position Qualifications

• Been in Seller Account Management for at least 4 years
• Native Japanese
• Business level in English
• Excellent influencing and presentation skills
• Enjoys public speaking; shows genuine interest and enthusiasm in conducting webinars/seminars
• Strong project management and organization skills
• Excellent PPT presentation deck creation skills
• Advanced knowledge of MS Office suite, especially PowerPoint and Excel
• Strong analytical and strategic thinking capabilities
• Proven ability to build and maintain relationships with enterprise-level clients
• Extensive knowledge of e-commerce industry trends and best practices
• Demonstrated leadership skills and ability to work independently
• Consistent track record of high performance and team ranking
• Experience in video editing, basic HTML /SQL knowledge, and familiarity with e-blasting tools will be a plus.

Core Competencies

• Customer Focus: Innovates in customer service approaches and anticipates seller needs
• Strategic Thinking: Ability to analyse complex business situations and develop effective solutions
• Leadership: Coaches others and serves as a role model within the team
• Results Driven: Consistently achieves above-average results despite obstacles
• Communication: Excellent presentation and interpersonal skills
• Change Management: Leads team through changes and coaches others effectively

Please note the following when applying for eBay Japan's positions:

• We implement hybrid work: It is mandatory for employees to work 3 days/week on-site. WFH is up to 2 days/week. Full remote work option is not available.
• We implement staggered time where employees can vary their start and end times between 7:00 – 10:00 AM and 4:00 - 7:00 PM respectively.
• Foreign nationals must already have working visa/status at time of application. Please be noted that we will check your working status.
• Must to take background check before joining eBay Japan.
• The compensation will be custom-determined based on the individual's experience.

#LI-TM1

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.