EAP Affiliate Provider Coordinator

Job Description:

The Employee Assistance Program (EAP) Affiliate Provider Relations Coordinator is responsible for development, coordination and maintenance of all process and procedures relating to Affiliate Provider Relations. The position assesses necessary external provider coverage in our service areas, consults with a clinical specialist for vetting new providers to onboard, works with account manager / client services manager on new requests for proposals (RFPs) and new growth / coverage needs. This position also provides education and support for affiliate providers and creates resources for affiliate providers on EAP processes to ensure affiliate providers are being properly onboarded in a timely manner and supported. The position also creates and maintains the preferred provider network and hosts informational events or communications with affiliate or external providers.

The position will learn and demonstrate an in-depth functional knowledge of internal department processes and relationships for efficient problem resolution. The role also coordinates incoming and outgoing messages by managing the affiliate provider email inbox, responding to emails, ensuring additional session requests are passed to clinical specialist for review and ensuring paperwork is received, sorted, and processed in a timely manner. The position works to resolve escalated EP phone calls, create and manage agendas for weekly provider relations meetings and huddles, creates / collaborates on policies and procedures and process documents and other resources such as the team manual and team process documents (Billing, Onboarding, Referrals / Authorizations, Additional Session Requests, Administrative EP Requests). 

The position requires autonomous work and provides higher level collaboration and contribution as the department grows. It will use professional writing skills to create and revise onboarding of providers process documents and oversee affiliate portal and documentation needs. The position acts as a vital member of the Documentation Team to represent provider relations perspective and trains provider relations team and administrative team members on affiliate provider processes. Works with Operations Manager on general provider relations related projects and uses analytical and problem-solving skills to analyze the referral process to identify the trends, best practices, and cost efficiencies.

Minimum Qualifications

• Demonstrated ability to establish and maintain effective working relationships with clients, colleagues, administrators, and external key stakeholders.
• Experience in a role requiring effective verbal, written, and interpersonal communication skills.
• Experience in a role requiring the ability to organize and prioritize multiple projects and to meet deadlines.
• Experience in a role requiring the demonstration of attention to detail, specifically as it relates to written communication in the areas of grammar, spelling, proof reading, and punctuation.
• Excellent time management skills, the ability to work under pressure, with deadlines and to handle duties and responsibilities with minimal supervision.
• Detail oriented and possess strong interpersonal skills.

Preferred Qualifications

• Bachelor’s Degree from an accredited institution. Degree will be verified.
• Experience analyzing and developing processes and workflows to find and implement efficiencies.
• Experience training staff

Physical Requirements:

Location:

Employee Service Center

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$24.29 - $38.26

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.