Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change and accelerate their digital transformation. With more than 27,000 consultants and specialists across 19 countries, the company combines strong local presence with international scale to deliver innovative, high-impact technology solutions.
Job DescriptionWe're looking for a E2E Partnership and Business Solutions Officer who's mission is to be the single point of contact for Corporate Clients, Bank partners such as Fintechs & Startups, or other internal departments needing assistance with client Products and Services within the scope of the department.
Main Tasks:
- Provide Clients with General product support (e.g: demos, onboarding…) & technical product assistance (e.g: “The setup of my report is wrong”).
- Build a positive relationships, communicate continuously with the Client and other involved parties (Sales, Product Owner, Supplier…)
- Timely report and handle any incidents, complaints and claims according to procedures and policies in place
- Take on E2E accountability vis-à-vis the Client, transversal posture across the different departments of the Group (front to back)
Technical Skills:
- CRM/Ticketing Tools (Jira, Zendesk,…)
- Microsoft Suite (Excel, Powerpoint, Word)
- Application interfacing (API functional knowledge)
Language Skills
- English
- French
- Any other language is a plus
Soft Skills:
- Attention to rigor
- Critical thinking, Client focused, analytical ability
- Ability to manage / facilitate a meeting, committee, training
- Business skills: compliance knowledge
- Skills underlining Incident management
Skills Required
- Experience with CRM/Ticketing tools (Jira, Zendesk)
- Proficiency with Microsoft Suite (Excel, PowerPoint, Word)
- Application interfacing / API functional knowledge
- Fluent in English
- Fluent in French
- Any other language
- Attention to rigor
- Critical thinking, client-focused and analytical ability
- Ability to manage and facilitate meetings, committees, and trainings
- Business skills including compliance knowledge
- Incident management skills
What We Do
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Top Employer Europe 2024
