The Role
Manage global relationships with payment service providers, acquirers, gateways, and local payment methods. Optimize processing fees, routing, foreign exchange, settlement timelines, and payout schedules. Lead reconciliation, reporting, audits, incident resolution, provider onboarding, contract renewals, and cross-functional coordination with Finance, Treasury, Tax, Legal, Compliance, Product, and Engineering teams.
Summary Generated by Built In
We are looking for a hands-on E-Payment Services Manager to own the operational performance, commercial efficiency, and cross-functional integration of our global network of Payment Service Providers (PSPs), acquirers, and local payment methods.
Managing PSPs requires negotiating rates, navigating vendor roadmaps without direct leverage, driving payout/settlement reconciliation, and solving complex payment routing issues. You will act as the key operational hub connecting our third-party PSPs with our internal teams.
Key Responsibilities
- Manage relationships with external PSPs, acquirers, and payment gateways globally. Navigate vendor roadmaps and push for feature prioritization and technical fixes
- Monitor and optimize payment processing fees (MDR, fixed transaction costs, FX).
- Drive unit economics improvement by optimizing routing across different PSPs.
- Oversee settlement timelines, FX rates, reserves, and payout schedules alongside Treasury and Finance.
- Coordinate ensuring accurate data flow for financial reconciliation, reporting, and audit requirements.
- Liaise with Finance, Tax, and Treasury teams to resolve settlement gaps and discrepancies.
- Track performance metrics (Authorization Rates, Conversion Rates, Technical Failures) by region, PSP, and payment method.
- Oversee operational incident resolution during PSP downtime or processing degradation, solving the recurring patterns.
- Act as the single point of contact between external PSPs and internal stakeholders (Legal, Compliance, Tax, Treasury, Product, and Engineering).
- Facilitate onboarding of new payment providers, contract renewals, and audits.
Skills, Knowledge and Expertise
- 5+ years of experience in Fintech, PSP management, or merchant payment operations (focus on performance, commercial relationships, negotiations, optimization and process improvement)
- Proven track record of managing external commercial partners, negotiating processing fees/rates, and handling uncooperative vendor roadmaps.
- Deep understanding of payment unit economics, settlement cycles, FX margins, chargeback management, and provider reporting.
- Strong experience liaising with Finance, Treasury, Legal, Tax, and Compliance teams for reporting, auditing, and contract execution.
- Ability to analyze payment processing logs, settlement statements, and conversion metrics to spot anomalies and optimize routing.
- Business fluent in English (written and spoken).
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Annual salary from 64 700 EUR gross
Final benefits may vary depending on the location
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 47 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- 5+ years of experience in fintech, PSP management, or merchant payment operations
- Experience managing external commercial partners
- Experience negotiating processing fees and rates
- Experience handling vendor roadmaps and technical fixes
- Deep understanding of payment unit economics, settlement cycles, FX margins, chargeback management, and provider reporting
- Experience liaising with Finance, Treasury, Legal, Tax, and Compliance teams
- Experience with reporting, auditing, and contract execution
- Ability to analyze payment processing logs, settlement statements, and conversion metrics
- Business fluency in written and spoken English
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
