The E-Learning Content Creator is responsible for designing and developing structured, learner‑centric e‑learning content that supports knowledge acquisition, skill development, and compliance for both bancassurance (MCBL) and agency (Manulife Philippines) distribution channels. The role focuses on transforming learning requirements into interactive, modular, and scalable digital learning assets suitable for self‑paced and blended delivery. While specialized in e‑learning, the role aligns with common instructional and quality standards to ensure collaboration and continuity within the Digital Learning Team.
This position requires advanced expertise, independent judgment, cross-functional collaboration, and ownership of end-to-end module lifecycle management.
Position Responsibilities:
End-to-End E-Learning Content Development: Design and develop e‑learning content using established instructional design models, converting business, product, and compliance requirements into interactive digital learning flows. This includes conceptualization of content (storyboarding & scripting), development of design, and integration of gamification and assessments effective to desired overall learning experience
Multimedia Production: Create multimedia learning materials, including video tutorials, interactive simulations, e-books, infographics, and game-based courses, and finds ways to create different types of instructional media that are used within the designated learning environment
Project Management: Adhere to project timelines outlined by the project lead/manager, do a presentation and application of innovative learning media within a specified period
Content Innovation, Utilization, and Engagement Management: Find creative and engaging methods to create a digital learning environment for the Distribution team; Monitors performance of the consumption of digital learning content and adjust accordingly to improve experience and utilization
Stakeholder Management: Collaborate with SMEs, Compliance, and Business Leads for content validation and adherence to standards and guidelines
Cross-Project Support: Cross-support with fellow learning content creator and align with Module Developer to ensure smooth handoff
Required Qualifications:
At least 5 years of experience in Insurance training, Instructional design, or Digital learning production or coordination.
Expertise in authoring tools such as Adobe Articulate, Articulate Storyline and Rise that can assemble contents to different e-learning modules or presentations, including scripting, content development, quality assessment, and deployment.
Competence in creating static and motion graphics using Adobe Creative Cloud programs (Photoshop, Illustrator, After Effects, Premiere, Edge Animate, etc.), Canva, Vimeo.
Competence in using artificial intelligence in both digital content development and learner engagement.
Preferred Qualifications:
Bachelor's degree in Multimedia Arts or any related field
Ability to use artificial intelligence (AI) in both development of digital contents and integration within the learner development path
Deep knowledge of insurance business, products, operations, and field practices
Possesses a sense of ownership, accountability, and commitment to the work being developed and delivered
Comfortable with fast-changing technology trends and evolution of strategic priorities and needs of customers, the business, and our partners
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Skills Required
- At least 5 years of experience in Insurance training, Instructional design, or Digital learning production or coordination.
- Expertise in authoring tools such as Articulate Storyline and Articulate Rise for assembling e-learning modules.
- Competence in creating static and motion graphics using Adobe Creative Cloud programs (Photoshop, Illustrator, After Effects, Premiere, Edge Animate) and tools like Canva.
- Experience using Vimeo for hosting/publishing learning video content.
- Competence in using artificial intelligence in digital content development and learner engagement.
- Bachelor's degree in Multimedia Arts or related field.
- Deep knowledge of insurance business, products, operations, and field practices.
- Sense of ownership, accountability, and commitment to deliverables.
- Comfortable with fast-changing technology trends and evolving strategic priorities.
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
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Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
