Role Purpose
The E-commerce Manager is responsible for running the business of e-commerce for SolarBalls & Run Monster Run merchandise. Their primary focus is ensuring that the store operates efficiently, profitably, and at scale. They own the commercial engine behind the business, including store operations, analytics, inventory, logistics, supplier management, and financial performance. They answer the question:
"How do we maximise revenue, profitability, and operational excellence for the products we bring to market?"
Key Responsibilities (Owns)- Develop and maintain the 3 year merchandise roadmap, including expansion into Amazon & other e-commerce platforms.
- Own the day to day operations of the online stores.
- Manage store merchandising, navigation, and commercial optimization.
- Analyze store performance and make data driven recommendations.
- Improve conversion rate, average order value (AOV), checkout flow, and overall customer purchasing experience.
- Execute quarterly campaigns alongside the Marketing Manager from an operational and commercial perspective.
- Manage supplier relationships, timelines, and manufacturing.
- Oversee logistics, fulfilment, and inventory planning.
- Own product costing, pricing, and profit margin analysis in partnership with Finance.
- Continuously improve operational efficiency, supplier performance, product quality, and costs.
- Manage the CX Representative and Special Projects Coordinator.
- Monthly merchandise revenue, achieved through the following levers:
- Store conversion and commercial performance.
- Gross profit margins.
- Inventory health and stock availability.
- Supplier performance and delivery timelines.
- On time fulfilment and logistics.
- Building new product line productions and logistics
- Accurate analytics, reporting, and commercial decision making.
About You
- 4+ years of experience in e-commerce operations, store management, or a related role.
- Obsessed with excellent customer experience, without compromise.
- Strong hands-on experience with Amazon and Shopify.
- Solid understanding of fulfillment, logistics, inventory management, and supplier coordination.
- Data-driven mindset with the ability to translate metrics into action.
- Highly organized, detail-oriented, and execution-focused.
- Comfortable working cross-functionally and coordinating with multiple stakeholders.
- Strong communication, negotiation, and problem-solving skills.
What Makes This Role Exciting
- Ownership of a fast-growing e-commerce brand with a large, engaged audience.
- Direct impact on revenue, customer experience, and operational scalability.
- Close collaboration with Creative and Marketing on new product launches.
- Opportunity to grow into broader e-commerce or operations responsibilities over time.
Skills Required
- 2+ years of experience in e-commerce operations or store management
- Strong hands-on experience with Shopify or similar platforms
- Solid understanding of fulfillment and logistics
- Data-driven mindset
- Strong communication and problem-solving skills
What We Do
Telos Media is a digital studio on a mission to build a wiser world through impactful entertainment. We create animation channels, documentaries, and other content formats designed to both entertain and enlighten. We believe media can be so much more than distraction—it can inspire curiosity, deliver meaningful education, and leave people better than it found them. With a global team of 100+ creators, researchers, writers, animators, and producers, we create engaging, educational animated content that resonates worldwide. We’re rapidly expanding with ambitions to grow our presence not just on YouTube, but into Hollywood and beyond. Our Impact: 100+ talented team members 40+ YouTube channels spanning diverse topics 15M+ subscribers and growing 11B+ total views across our network 14+ languages, making knowledge accessible globally Our Brands: MrSpherical Solarballs HumanBuddy Atrium Life & The Earth
