About the Role
The E-commerce Lead is responsible for executing and optimizing the operational and commercial performance of Telos Media’s e-commerce channels, with a strong focus on Solarballs store.
This role owns store operations, fulfillment coordination, product launches, and performance reporting, while collaborating closely with Marketing and Creative to ensure a seamless, high-quality customer experience and consistent brand execution.
What You’ll Do- Own day-to-day operations of the e-commerce store, ensuring accuracy, performance, and operational stability.
- Obsess over excellent customer experience. Thinking ahead to ensure production and shipping timelines are met, and that our customers get the best experience possible with our brand. Including ensuring that their questions are answered in a timely manner.
- Maintain and optimize product pages, including descriptions, imagery, pricing, SEO, and layout within Shopify and Amazon.
- Support and execute merchandise and product launches in collaboration with Marketing, owning launch checklists, QA, and on-time go-live execution.
- Coordinate fulfillment and logistics partners across regions (China, US, Europe), ensuring cost-effective and timely delivery. Be persistent in advocating for our customers by being on calls with our suppliers and closely monitoring production timelines and them meeting deliverables.
- Manage inventory tracking and stock levels to avoid shortages or overstock.
- Monitor store performance metrics (sales, conversion rates, AOV, shipping costs, refunds, customer satisfaction), delivering monthly reports with insights and recommendations.
- Conduct market and competitor research to identify optimization opportunities and emerging trends.
- Support promotional planning and execution, including quarterly promotions and high-volume sales periods (e.g. holidays).
- Collaborate cross-functionally to ensure e-commerce initiatives align with brand and business priorities.
- Maintain documentation and SOPs for e-commerce processes, continuously improving workflows as the store scales.
- 2+ years of experience in e-commerce operations, store management, or a related role.
- Obsessed with excellent customer experience, without compromise.
- Strong hands-on experience with Amazon and Shopify.
- Solid understanding of fulfillment, logistics, inventory management, and supplier coordination.
- Data-driven mindset with the ability to translate metrics into action.
- Highly organized, detail-oriented, and execution-focused.
- Comfortable working cross-functionally and coordinating with multiple stakeholders.
- Strong communication, negotiation, and problem-solving skills.
- Ownership of a fast-growing e-commerce brand with a large, engaged audience.
- Direct impact on revenue, customer experience, and operational scalability.
- Close collaboration with Creative and Marketing on new product launches.
- Opportunity to grow into broader e-commerce or operations responsibilities over time.
Skills Required
- 2+ years of experience in e-commerce operations or store management
- Strong hands-on experience with Shopify or similar platforms
- Solid understanding of fulfillment and logistics
- Data-driven mindset
- Strong communication and problem-solving skills
What We Do
Telos Media is a digital studio on a mission to build a wiser world through impactful entertainment. We create animation channels, documentaries, and other content formats designed to both entertain and enlighten. We believe media can be so much more than distraction—it can inspire curiosity, deliver meaningful education, and leave people better than it found them. With a global team of 100+ creators, researchers, writers, animators, and producers, we create engaging, educational animated content that resonates worldwide. We’re rapidly expanding with ambitions to grow our presence not just on YouTube, but into Hollywood and beyond. Our Impact: 100+ talented team members 40+ YouTube channels spanning diverse topics 15M+ subscribers and growing 11B+ total views across our network 14+ languages, making knowledge accessible globally Our Brands: MrSpherical Solarballs HumanBuddy Atrium Life & The Earth
