Dyson is a global technology company with engineering, research, development, manufacturing and testing operations in Singapore, the UK, Malaysia, Mexico, China and the Philippines. Having started in a coach house in the UK, Dyson has consistently grown since it was established in 1993. Today, it has a global headquarters in Singapore and a technology campus in the UK spanning over 700 acres in Malmesbury and Hullavington.
Dyson remains family-owned and employs 14,000 people globally including a 6,500 strong engineering team. It sells products in 85 markets in over 425 Dyson direct retail stores around the world, including a Dyson Virtual Reality Demo Store.
About the RolePURPOSE OF POSITION:
Drive growth of the Dyson direct business by optimizing the shopper journey on our e-commerce site. This includes analyzing and improving website metrics such as conversion rate, time on site, and bounce rate through strategic and tactical enhancements.
MAIN ACCOUNTABILITIES:
Product Launches
Ensure timely receipt of assets and approval for Japan-specific changes by liaising with the Group assets team in the UK.
Collaborate with Ecommerce, Digital Advertising, and Brand/Category teams to plan and implement new product launches.
Enter product details in Hybris and request asset creation or fixes from the local creative hub to develop content tailored to Japanese customers.
Oversee scheduling to ensure on-time launches with optimal page implementation.
Design wireframes to showcase new products and brief content admins as needed.
Review implemented content and, post-launch, monitor key metrics to drive improvements.
Website Maintenance & Digital Campaigns
Localize web content from Group and ensure alignment with campaign needs.
Develop and optimize landing pages for different audiences, tracking conversions with support from Ecommerce, Analytics, and Brand teams.
Troubleshoot broken links and image issues, and test website accessibility across devices.
Partner with Sales & Campaign Managers to implement campaign content and review related Hybris/SAP CRM settings.
UI/UX Optimization
Lead planning and implementation of site enhancements to improve ecommerce performance.
Create wireframes, storyboards, and user flows for improved customer engagement.
Monitor website KPIs and develop strategies for ongoing optimization.
Work with creative teams and external resources to maximize content quality.
Ensure proper approvals from all stakeholders for new initiatives.
Site Merchandising & Insights
Collaborate with Group and Analytics teams to refine merchandising plans based on data-driven insights.
Interpret test results and drive continuous improvement.
System Updates & Improvements
Coordinate with Group digital teams on scheduling and prioritization of system updates.
Test website performance before and after updates in collaboration with Ecommerce and digital teams.
Incident Management
Identify and report system implementation issues through the IT portal, and work with IT/Digital teams to resolve them, including participating in testing as needed.
Outsourced Team Management
Oversee outsourced content teams, managing workload distribution and ensuring quality control.
Skills & Competencies
2-3+ years of experience in e-commerce business
Experience in website content strategy
Basic knowledge of HTML and CSS
Strong analytical and creative skills, especially in website development
English / Intermediate level
Japanese / Fluent level
Proactive, self-motivated, and able to take initiative
Excellent written and verbal communication skills
Highly detail-oriented and process-driven
Strong organizational, planning, and problem-solving abilities
Ability to manage multiple stakeholders and achieve consensus
Comfortable working both independently and as part of a team
Adaptable to diverse working environments and teams
#LI-DS1
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
