E-Commerce/Sale Administrator

SUMMARY OF POSITION

The E-Commerce/Sales Administrator coordinates FPL’s E-Commerce business from monitoring website for orders and claims, managing of inventory of raw material, packaging, and finished goods, to processing and shipping orders as well as assisting in sales administrative tasks.

ESSENTIAL FUNCTIONS

• Retrieve and process customer orders via website.  Communicate with customers via phone and email.
• Communicate customer orders for inventory requirements and special customer requirements.
• Manage raw material, packaging, and finished goods inventory through monitoring and conducting accurate inventory counts.
• Work closely with purchasing, scheduling, production, and quality assurance to ensure proper levels and quality of inventory.
• Oversee production of product.  Work with production to assure appropriate raw material.
• Serve as the final QA check before items leave our building for delivery to customer. 
• Scan product in/out of inventory system to maintain proper location of product and inventory.
• Coordinate transportation to ensure pickup and delivery accuracy.  Create, verify, and place labels on shipments.  Pack and organize shipments.
• Monitor and communicate inventory levels with production and scheduling.
• Monitor shortages/overages, investigating and processing deviation forms.
• Collect and report data on customers.  
• Organize and conduct weekly meetings with production, accounting, sales, quality assurance, claims, etc. to ensure facilities and departments are aware of customer expectations and issues.
• Work with all applicable departments to ensure documentation is complete and accurate.
• Assist with additional Sales Admin tasks as needed.  

Education & Experience

• College degree in business, sales, marketing, or related field preferred.
• 3 or more years of experience in customer service, sales, administrative, or management role.
• Experience with food manufacturing and knowledge of beef cuts and quality attributes preferred.

Skills, Competencies, & Other Qualifications

• Outstanding customer service skills.
• Effective communication skills, verbally and in writing, including proper grammar and spelling. 
• Intermediate to advanced in Microsoft Excel, PowerPoint, and Word.
• Experience with Website design/maintenance.
• Demonstrated ability to function successfully in a fast-paced, changing work environment.
• Work effectively independently and in a team environment.

Physical Requirements

Climb, stoop, and crouch occasionally.  Stand for 8 or more hours per day in a hot and/or cold environment.  Walk frequently.  Push, pull, and grasp to move materials.  Lift up to 80+lbs.  

Travel Requirements

Up to 25%

 DISCLAIMER: The Position Description is intended to describe the general nature and level of work being performed by employees assigned to this classification.  It should not be construed as an exhaustive list of all responsibilities, duties or skills required of employees assigned to this position.