E-Commerce Project Manager

Our Story

We make modern classics with character. We believe in true timelessness, the integrity of well-made clothes, and since our inception, great quality at a great price. That’s in our DNA.

But, we know it’s not only about the clothes—it’s about the feeling it gives the people who wear them, whether they’re confidently giving a presentation in a well-tailored suit; basking in long salty beach days in vibrant, colorful sun-soaked swimsuits, or joyfully re-discovering their favorite Rollneck sweater in their closet again and again, season after season.

And ultimately, it’s about helping our customers be the best, most authentic versions of themselves.

And that’s what we’re after, to inspire people’s lives and style.

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

Overview

The Project Manager will actively manage the delivery of exciting new consumer-facing functionality to the J.Crew Group brand websites (JCrew.com, Factory.Jcrew.Com, Madewell.com) via both large scale initiatives and short-burst enhancements. This individual will manage both the day-to-day scrum ceremonies, as well as scheduling and participating in backlog refinement, scope discussions, design sessions, and sprint planning. This role ultimately serves as a liaison between the Business / Product teams as well as Engineering, QA, and Web Operations. As this role is designated for mid-level talent, this individual will likewise receive training and mentorship from senior team members and leadership across both their direct team, and cross-functional partners. To ensure ongoing success for all, this individual puts the team first, empowering each team member to voice their own ideas and collectively drive efficiency, growth, and excellence. Together, we are partners in fostering a supporting, safe, accepting, and collaborative space for everyone to thrive in.

Responsibilities

• Responsible for driving the building and implementation of enhanced web experiences for all 3 J.Crew Group websites – Jcrew.com, Factory.Jcrew.com, and Madewell.com.
• Where needed, this role will flex outside of digital, as well as support organizational peak readiness and execution.
• Lead daily stand-ups, assist in impediment removal, and work closely with Product partners for backlog refinement activities, sprint planning, and overall delivery.
• Ability to flex between Scrum master duties and Agile methodologies, and pivot to traditional waterfall delivery as dictated by Project needs.
• Support the front-end and back-end Code Release process by working closely with Tech Operations on moving stories from development, to QA, and to final build.
• Partner with QA, Engineering, DevOps, and PMO to improve workflows and processes that empower a streamlined CI/CD process
• Act as a support for site issue resolution in both production and lower environments.
• Work closely with the business and tech to enable the creation and application of A/B tests for new site experience while supporting the evaluation of test results and customer interactions.
• Partner with vendors to introduce new integrations and functionalities, while ensuring existing products and tools continue to meet business needs.
• Support the engineering team by creating temporary website features and applying bug fixes in between release cycles utilizing HTML, CSS, and JavaScript.
• Work with cross-functional teams to make sure business and creative requirements are applied.
• Partner with Creative Technologists as well as other cross functional teams to coordinate overlapping operational efforts.
• Ensure all work is tracked in our workflow tool, JIRA, and collaborate via multiple software tools
• Manage budget for team including quarterly CEA submissions, accruals, forecasts, and invoice review 

Qualifications

Required:

• BA/BS
• Excellent verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
• Strong organizational skills
• A true team player looking to improve experiences for customers as well as their business and technical team members
• 3-5 years of relevant eCommerce experience

Preferred:

• BA/BS in Computer Science backgrounds is preferred but not required
• Agile and Waterfall delivery methodology working knowledge
• Experience in software workflow tools like JIRA/Confluence and collaboration tools like Microsoft Teams
• Desire to evolve the overall operations landscape, documenting new guidelines, standards, and strategies
• Thrives in a quick-turn, fast-paced environment with multiple stakeholders, business partners, and varying team structures

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.

• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).

• Flex Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday year-round.

• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.

• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range: $86,400.00 - $108,000.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors.  The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.