E-commerce Operations Manager

Posted 18 Days Ago
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MYS
In-Office
Junior
Security • Software
The Role
Manage Amazon, Lazada, and Shopee storefronts across global markets. Responsibilities include uploading and optimizing products, editing English listings, developing marketing plans, increasing traffic and conversions, processing and tracking orders, analyzing sales performance, resolving disputes, maintaining marketplace policies, and protecting store ratings and reputation.
Summary Generated by Built In

Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions.
Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most.

Job Responsibilities

Manage and maintain the company’s e-commerce storefronts across multiple platforms, ensuring smooth daily operations and optimal store performance, with a focus on the Australia and Europe & US markets.

Upload product listings across platforms, including writing and optimizing high-quality titles, descriptions, and item specifics, aligned with target market preferences.

Conduct keyword research and listing optimization to improve product visibility, search ranking, and conversion rates across different platform algorithms.

Plan and execute promotional strategies (e.g., discounts, campaigns, ads, sponsored listings) tailored to target markets to drive traffic and sales growth.

Monitor and process customer orders while coordinating fulfillment to meet platform-specific performance standards.

Track and analyze sales performance, traffic, and conversion data across platforms, provide actionable insights and continuously optimize product and pricing strategies.

Ensure full compliance with each platform's policies, guidelines, and best practices to safeguard account health and business continuity.


Qualifications

Bachelor’s degree in any field.

Minimum 5 year of hands-on experience in any e-commerce platform.

Solid understanding of platform policies such as Amazon, Shopee, Lazada, etc.

Proven experience in cross-border e-commerce (B2C) is an advantage, particularly for the Australia and Europe & US markets.

Strong analytical skills with the ability to interpret sales data and optimize performance.

Detail-oriented, responsible, and able to work independently in a fast-paced environment.

Skills Required

  • Bachelor's degree or higher
  • At least 2 years of Amazon, Lazada, and Shopee sales experience
  • Proficiency with product upload rules, transaction workflows, and sales expansion tactics
  • Thorough understanding of Amazon, Lazada, and Shopee policies
  • Experience resolving marketplace disputes and safeguarding company interests
  • Expertise in cross-border e-commerce B2C operations
  • Ability to drive traffic within Amazon
  • Strong market awareness and marketing strategy capabilities
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The Company
HQ: Hong Kong
175 Employees
Year Founded: 2009

What We Do

At Reolink, we believe that the more you see, the stronger your connections become. As a global leader in intelligent visual technology, we deliver innovative security solutions that empower families, small and medium-sized businesses, and communities to protect what matters most. Our mission is simple: to make cutting-edge, reliable, and accessible security technology available to everyone — from households seeking peace of mind to businesses safeguarding their growth. Beyond homes and workplaces, we are committed to wildlife conservation, supporting global initiatives such as the Olive Ridley Project, where our 4G solar-powered cameras help protect sea turtles, and the Horstmann Trust in the UK, where our HD cameras monitor vulture breeding and growth. Trusted by over 2 million families and businesses across 110+ countries, Reolink continues to redefine security and connectivity for a safer, smarter, and more connected world.

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