The E-commerce Operations Supervisor will lead daily e-commerce warehouse operations, overseeing online order fulfillment, inventory accuracy, shipping processes, and warehouse staff productivity. This role requires a tech-savvy, detail-oriented leader with strong Shopify experience who can effectively manage a team of up to 8 employees while maintaining high standards of accuracy, efficiency, and customer satisfaction.
The ideal candidate is bilingual (English/Spanish), comfortable working with warehouse systems and technology, and thrives in a fast-paced environment where meeting shipping deadlines is critical.
Responsibilities
- Supervise and lead a team of up to 8 warehouse associates responsible for e-commerce fulfillment operations
- Manage daily order fulfillment activities, ensuring all orders are picked, packed, and shipped accurately and on time
- Oversee Shopify order management, including order processing, fulfillment status updates, and issue resolution
- Monitor workflow and staffing levels to ensure daily shipping goals and service levels are met
- Maintain inventory accuracy through cycle counts, audits, and reconciliation of discrepancies
- Coordinate inbound and outbound shipments with carriers and fulfillment partners
- Train, coach, and develop warehouse team members on operational procedures, productivity standards, and safety practices.
- Utilize warehouse management systems (WMS), shipping platforms, and reporting tools to track performance and identify process improvements.
- Collaborate with Customer Service, E-Commerce, and Operations teams to resolve order, inventory, and shipping issues.
- Ensure warehouse organization, cleanliness, and compliance with company safety standards.
- Monitor key performance metrics including order accuracy, fulfillment speed, inventory accuracy, and team productivity.
Qualifications
- 1-2 years of warehouse, fulfillment, or distribution leadership experience.
- Previous experience supervising warehouse teams.
- Strong experience with Shopify and e-commerce order fulfillment.
- Tech-savvy with proficiency in warehouse systems, shipping software, and Microsoft Excel or Google Sheets.
- Experience using Warehouse Management Systems (WMS) preferred.
- Strong organizational, problem-solving, and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Bilingual in English and Spanish required.
- Ability to lift up to 50 lbs and work within a warehouse environment.
• Experience in apparel, fashion, retail, or direct-to-consumer e-commerce operations.
• Knowledge of FedEx, UPS, USPS, and other shipping platforms.
• Experience managing inventory across multiple sales channels and marketplaces.
Skills Required
- 1-2 years of warehouse, fulfillment, or distribution leadership experience.
- Previous experience supervising warehouse teams.
- Strong experience with Shopify and e-commerce order fulfillment.
- Proficiency in warehouse systems, shipping software, and Microsoft Excel or Google Sheets.
- Experience using Warehouse Management Systems (WMS).
- Strong organizational, problem-solving, and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Bilingual in English and Spanish.
- Ability to lift up to 50 lbs and work within a warehouse environment.
- Experience in apparel, fashion, retail, or direct-to-consumer e-commerce operations.
- Knowledge of FedEx, UPS, USPS, and other shipping platforms.
- Experience managing inventory across multiple sales channels and marketplaces.
What We Do
Silhouette America is a leading manufacturer of arts and crafts products, focusing primarily on personal desktop cutting systems. The company empowers creativity for crafters and makers through the production of electronic cutting machines, such as the Cameo and Portrait series, and accompanying intuitive design software, providing precision and control for a wide variety of creative projects.
