The Role
Supports e-commerce operations through customer care coordination, customer interaction analysis, social media care, process development, weekly reporting, benchmarking, and training material creation. The intern collaborates with internal and external stakeholders, assists with data analysis and ad hoc tasks, and helps improve customer care processes in an international fashion e-commerce environment.
Summary Generated by Built In
ABOUT THE BRAND
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”
Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.
We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.
Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.
Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.
We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our karllagerfeld.com flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.
We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
Purpose Of The Role
Provide daily support to the E-Commerce Operations team ranging from support with product or stock related queries, data analysis and reporting, supporting process creation and implementation, being in direct contact with internal as well with external stakeholders of Karl Lagerfeld. This is a high impact internship that will enable you to learn about stakeholder management, fashion e-commerce operations and project management. The internship duration is 6 months with a possibility for extension.
Key Responsibilities
- Support our external customer care teams with their daily needs
- Provide feedback and analysis of customer interactions
- Coordinate social media customer care
- Assist in the set-up of new customer care processes
- Update key reports on a weekly basis
- Data analysis and reporting on a weekly basis
- Assist with research and benchmarking
- Create customer care training materials
- Assist with other Ad hoc tasks
Skills Education & Experience
- Commerce or business-related studies
- Candidates should be available full time and must be enrolled in a University for the entire internship period
- Proficiency in Microsoft Office - particularly Excel (VLOOKUPS, Pivot Tables)
- Familiarity with Shopify & Gorgias is a big plus
- Previous experience in an E-Commerce customer service environment is a big plus
- Language: fluent in English, both verbal and written, additional spoken languages are a plus
Profile
- Possesses excellent customer service skills
- Able to work independently in a fast moving and international team
- Flexible and adaptable, with a proactive attitude
- Able to prioritize and multitask
- Critical thinking and organizational skills
- Keen interest in process management and improvement
- Experience in Fashion not required
- Start date is November 1st, 2026 with the availability for at least 5 months
Start date: ASAP / Available for a minimum of 6 months / Full-Time
Please note that we can only consider your application if you are enrolled for the full duration of your internship at your school or university. Also, due to Dutch legislation, you have to be in possession of European nationality or studying in the Netherlands.
Why #TEAMKARL? (HQ)
· Opportunity to make an impact
· Working in the heart of Amsterdam
· And exclusive sample sales only for #TEAMKARL
JOIN #TEAMKARL
The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.
At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
IMPORTANT NOTICE REGARDING JOB POSTINGS
Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.
We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers.
KARL LAGERFELD will never request any form of payment during the recruitment process.
If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at [email protected]
Skills Required
- Commerce or business-related studies
- Full-time availability for the internship
- Enrollment at a university for the entire internship period
- Availability for at least five to six months
- Proficiency in Microsoft Office, particularly Excel, including VLOOKUPS and Pivot Tables
- Fluent written and spoken English
- European nationality or enrollment in a school or university in the Netherlands
- Familiarity with Shopify and Gorgias
- Previous experience in an e-commerce customer service environment
- Additional spoken languages
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The Company
What We Do
The KARL LAGERFELD house balances Parisian heritage and contemporary innovation, celebrating the iconic vision and design aesthetic of its founder, Karl Lagerfeld. Its portfolio includes ready-to-wear, bags, accessories, watches, eyewear, footwear, perfumes, candles, and fashion jewelry.
