About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term growth of the Hotel by driving revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group.
OUR VISION
Building Great Memories
MAJOR ACCOLADES
Three MICHELIN Stars – T'ang Court, 2016 - 2026
Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2025
EarthCheck Certification Master Certificate, 2025
Caring Company Award Advanced Performance, 2004 - 2025
Caring Employer Medal, 2025
The Best of The Best Masterchef – T’ang Court, 2020
Forbes Travel Guide Five-star Award Winner, 2015 - 2019
Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016
Responsibilities
- Be responsible for the performance of all digital marketing campaigns, production of brand website and other online distribution channels. Regularly analyze and provide recommendations or key learnings wherever required
- Create and implement sales strategies to drive online business
- Develop and implement new customer acquisition and retention initiatives by managing search engine keyword marketing and exploring other online advertisement vehicles
- Work in conjunction with Corporate E-Commerce team to monitor performance of advertising agency on digital marketing campaigns including paid search advertisements and social advertisement content
- Actively identify revenue opportunities for the hotel and ensure the E-Commerce performance aligns with the CSI (KPI)
- Be responsible for E-Commerce budget planning and expenses control, including but not limited to media spent budget with digital agency and advertising budget for various online distribution channels
- Prepare and present business reports including room sales production, promotion campaigns and digital advertisements performance on a regular basis
- Closely monitor hotel information and promotional content on brand website and all online distribution platforms to ensure accuracy, consistency and alignment with the hotel positioning
- Support and liaise with various departments to ensure optimal content delivery (PR, F&B, Marketing, Sales)
- Ensure smooth running of the day-to-day E-Commerce operations in compliance with rate parity, brand guidelines and standard procedures
- Maintain relationship with key business partners such as OTAs and advertising agencies
- Manage product listings and coordinate order fulfilment with internal teams for the hotel’s online gift voucher site
- Perform any other duties as assigned by Director of Sales & Marketing
Qualifications
- Degree holder, preferably in Digital Marketing / E-Commerce or related disciplines
- 5 years or above relevant work experience in E-Commerce / Digital Marketing fields. Preferably with experience in Hotel operations
- Proven strength in SEM and paid social strategies
- Knowledge and experience in Opera PMS, SynXis CRS, Adobe Analytics, Channel Manager and Website Content Management System would be advantageous but not necessary
- Proactive, attention to numbers, details and digital trends
- Excellent communication, interpersonal and relationship building skills; ability to collaborate with external and internal parties
- Excellent language skills in both written and spoken English & Chinese
- Proficient in Microsoft Office included Excel, PowerPoint and Outlook
To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect
Top Skills
What We Do
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The group takes its name from The Langham, London, Europe's first Grand Hotel. For over 150 years, this flagship property has been the pinnacle of sophisticated and gracious hospitality, a philosophy that is reflected group-wide through inspiring design, cutting-edge innovation, sincere service and an unwavering commitment to building great memories. With dedicated colleagues in more than 20 hotels located in major cities throughout four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to be a global hospitality group that pursues excellence.
