Job Description
- Oversee daily e-commerce operations, ensuring that all processes run smoothly, efficiently, and meet business goals
- Develop and implement standard operating procedures (SOPs) for e-commerce processes to improve efficiency
- Working closely with procurement team to monitor product stock and forecast demand to ensure products are available without overstocking
- Ensure that customer orders are processed accurately and delivered on time
- Manage and troubleshoot any operational issues related to order processing, such as refunds, delays, or delivery issues
- Oversee customer service operations, ensuring that inquiries and complaints are handled promptly and professionally
- Track and analyze key performance indicators (KPIs) related to e-commerce operations (e.g., SLA delivery, order accuracy, response time, etc.) and identify areas for operational improvement and develop action plans to enhance efficiency
Requirement
- Proven experience in managing e-commerce operations with min. 4 years experience
- Preferable from FMCG / retail company
- Strong attention to detail
- Ability to adapt to a fast-paced and evolving e-commerce environment
- Experience in leading and managing a team, with strong leadership and interpersonal skills
- Excellent problem-solving skills, with the ability to troubleshoot and resolve operational issues quickly
- Ability to interpret data, identify trends, and make data-driven decisions to optimize operations.
- Strong organizational and project management skills, with experience in coordinating multiple projects simultaneously
Skills Required
- Proven experience in managing e-commerce operations
- Min. 4 years experience
- Preferable from FMCG / retail company
- Strong attention to detail
- Ability to adapt to a fast-paced environment
- Experience in leading and managing a team
- Excellent problem-solving skills
- Ability to interpret data and make data-driven decisions
- Strong organizational and project management skills
What We Do
In 2020, Seven Retail was established as a House of Brands, integrating multiple business units under one cohesive strategy for lifestyle, F&B and education. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation. We are on a mission to make high-quality, exceptional lifestyle experiences accessible, helping people get more out of their paycheck so everybody can experience a higher standard of living. Over 200 outlets to date with +1 new store added every other day. Creating several new brands into new categories every single year. We rapidly iterate, constantly reinvent, and obsessively experiment when it comes to product innovation and consumer experience. Check out our website and come experience our brands for yourself!
