E-Commerce Lead Associate (3613)

Summary: 

Responsible for mainline processing, photography, item lister training, metrics, and quality.

Essential Duties & Responsibilities:

• Responsible for items accepted and rejected from various locations using equipment such as carts and totes. Some lifting will be required
• Ensure quality listings of widgets are accepted and posted 
• Review the photography photos listed and take any corrective action to ensure quality photography
• Analyze daily listed postings for each lister and take any corrective action in real time.
• Oversee Customer Service Tickets and ensure all employees are answering in an acceptable manner
• Supervise all item listers, ensuring a minimum of 100-120 listing items per lister daily
• Supervise all photographers to ensure a minimum of 100-120 listing items per photographer daily
• Look after items processed, ensuring a minimum of 300-400 processed items per processor
• All other duties as assigned.

Education and Experience:

• It requires the ability to read and write in English and perform basic calculations, and enough primary education to understand and follow standard practices and instructions. This level of knowledge is typically equivalent to high school or higher.

Qualifications:

Must be able to lift over 25 pounds, bend over, and move materials as required. (In some instances, you may carry up to 50 lbs.) Must have basic computer skills, be task-oriented, and be a highly accountable/dependable individual.                                                                     

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

• Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communication - Able to read and interpret written information.
• Safety and Security - Observe safety and security procedures and report potentially unsafe conditions.
• Attendance/Punctuality - Is consistently at work and on time.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
• Organizational Support - Follows policies and procedures; supports the organization's goals and values.
• Appearance/Personality - Should be professional, detail-oriented, neat, personable, and dependable. Takes pride in work.  Should demonstrate excellent leadership abilities.  Must be able to work under pressure.

Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this Job, the employee is regularly required to stand most of the day.  Walk, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.  Able to lift up to 25 pounds.

Work Environment - The noise level in the work environment is usually moderate in a general retail environment.