E-Commerce Fraud & Risk Specialist

UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price.

We are currently recruiting for an E-Commerce Fraud and Risk Specialist to sit within the EU  team, based in our London Office. 

You will be reporting to the Director of E-Commerce, UNIQLO Europe, working closely with external payment partners and multiple internal functions such as Customer Service, Finance, IT, Logistic. The candidate will collaborate with Fast Retailing Global Headquarters based in Japan.

This is an opportunity for a highly analytical and results-driven individual with experience in identifying, investigating, and preventing online fraud activities while preserving a great customer experience. We’re looking for someone who will dig deep into data and find solutions to current issues while continuously improving all aspects of our fraud risk management. 

This role is pivotal to our commitment to providing the best, safe and trusted online experience to all UNIQLO customers.

What you will be responsible for

•  Develop means to detect anomalous behaviour and potentially fraudulent/abusive activities.

• Investigate and suspend/cancel user accounts to prevent further activity where appropriate.

• Determine existing fraud trends by analysing user accounts and application patterns.

• Monitor the industry fraud threat landscape proactively to provide management with crime risk insights and possible prevention and control systems, processes and procedures, including training and documentation to other relevant teams.

• Respond to user inquiries as appropriate regarding dispute claims, fraudulent items, credit card fraud suspicion, and process controls; while ensuring a positive customer experience.

• Develop long-term strategies to deliver best in class resolution rates for our customers impacted by fraud. 

Skills, Experience and Attributes: 

• Min 4 years of experience with an e-commerce retailer, analysing and investigating frauds, and assessing, designing, and mitigating controls systems

• Extensive knowledge of fraud practices and early warning processes and procedures ideally with an apparel online retailer

• Can show a proven track-record of being an influential change agent, providing insights and suggestions that drive continuous improvement and results.

• Robust analytical skills and high attention to detail with the ability to interpret data to identify issues and risks independently and resolve them with a sense of ownership while collaborating with others

• Excellent verbal and written communication skills in English with the ability to deliver technical data in a digestible format to stakeholders of all technical literacy levels

• Excellent time management, prioritisation of tasks and ability to meet deadlines with little supervision

What we can offer you:

• 26 days of paid leave per holiday year + 8 bank holidays

• Staff Discount 30%

• Global Profit Share Scheme

• Employee Assistance Programme

• Private Medical Care (optional)

• Private Pension Scheme (optional)

• Travel to work loan scheme

• Hybrid working, 2 days from home, 3 days in the office

• Social events throughout the year

• Seasonal Sample Sales

• Volunteer Day – twice a year

• Great Location - Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops restaurants/bars/cinema and gyms

Please make sure you upload a CV in English, as well as a portfolio in your application (if applicable).

UNIQLO is an inclusive employer and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.

We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: https://www.fastretailing.com/eng/privacy/eurecruitment.html

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