Company Overview
POOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies, equipment, and related outdoor living products. Through our subsidiaries, SCP Distributors LLC, Superior Pool Products LLC, and Horizon Distributors Inc., we operate in more than 445 wholesale Sales Centers worldwide with nearly 6,000 employees serving the needs of customers by offering a wide array of products and value-added support.
Our Covington, LA headquarters provides exceptional support (i.e., IT, HR, Finance, Marketing, Legal, Purchasing, Sourcing, etc.) to each of our Sales Centers. Our extraordinary company culture encompasses a high work ethic, an entrepreneurial spirit, and a community presence all within a family-oriented work atmosphere. At POOLCORP, we strive to employ only the very best.
Why POOLCORP?
Because it’s a place where you can make an impact and grow! At POOLCORP you’ll find a wealth of opportunities that support your individual and long-term career goals. Our stable work environment is further enhanced by our generous compensation and benefits package. Publicly traded since 1995, POOLCORP is a global organization with a long history of continuous success - clearly making it an industry leader – in so many ways!
So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!
You want Benefits? You’ve got it! Our generous benefits package includes:
Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
401 (k) with generous company match
13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
100% employer paid Life Insurance and Long-Term Disability Insurance
Paid Parental Leave
Fully Funded Tuition Education Programs
Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
Employee Stock Purchase Plan
Employee Discounts and much more!
Location: Remote/Hybrid in Florida.
Job Summary:
The Customer Account Specialist, E-Commerce serves as the main point of contact for our online buyers. This role handles inquiries, resolves issues and ensures a positive customer experience to drive loyalty and sales growth. As a part of the E-Commerce operation, this position will collaborate with internal teams such as sales, marketing, and operations to maintain high customer satisfaction and loyalty.
Responsibilities:
Handles inquiries, complaints, cancellations, invoice disputes, and order-related issues via email, phone, and chat.
Processes customer orders, maintains detailed records, manages accounts and transactions on e-commerce platforms.
Actively resolves issues and tracks orders to delivery, sometimes stepping in to handle complex or escalated cases.
Works to boost sales and customer retention through positive engagement and monthly account review and occasionally assists with sales-related tasks and marketing efforts.
Coordinates with internal teams like logistics, marketing, and sales to streamline processes and resolve customer problems.
Monitors metrics related to customer satisfaction and account performance to identify trends and opportunities for improvement.
Other job related duties as assigned.
Requirements:
An associate’s degree in business, marketing or a related field is required, along five years e-commerce experience and best practices knowledge. Five years account management experience may substitute for education.
Previous experience in customer service, account management, or the e-commerce industry is required.
Strong verbal and written communication skills are required for interacting with customers and internal teams.
Experience with common e-commerce platforms like Shopify, as well as CRM and support software like Salesforce or Zendesk.
A proactive and detail-oriented mindset with the ability to find creative solutions to customer problems.
Excellent time management and organizational skills to manage multiple customer cases, orders, and projects at once.
Liaise with logistics, warehousing, and other internal teams to resolve delivery and order fulfillment issues.
Document customer interactions, feedback, and issues in the company's Customer Relationship Management (CRM) system.
Identify patterns in customer feedback and suggest improvements to products, services, and internal processes.
Competence with tools like Microsoft Excel for data entry, reporting, and analysis.
Ability to navigate and use customer e-commerce websites and order management systems.
Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint and Teams.
Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.
POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.
Top Skills
What We Do
With more than 6,000 employees and over 420 locations worldwide, POOLCORP leads the pack as the world's largest wholesale distributor of swimming pool supplies, equipment, and related leisure products.
With Sales Centers located across North America (US, Canada, and Mexico), Europe (France, UK, Spain, Portugal, Italy, Belgium, Germany, and Croatia), and Australia, we distribute a broad range of products to roughly 125,000 customers around the world, serving four principal markets:
- Remodelers and builders installing new swimming pools and refurbishing existing pools
- Independent specialty retail stores selling outdoor living products to consumers
- Service companies performing pool and hot tub maintenance and repair
- Contractors serving in the irrigation and landscape maintenance markets
POOLCORP’s Sales Center networks distribute non-discretionary pool maintenance products such as chemicals and replacement parts and discretionary products such as packaged pool kits, whole goods, irrigation, and landscape products. The product mix also includes a complete line of commercial and residential irrigation products and parts, power equipment for the professional landscape market, specialty products such as outdoor lighting, grills, and outdoor kitchen components, golf irrigation, and water management products.
We recognize our responsibility to contribute to the sustainability of our environment. POOLCORP is taking strides towards reducing our carbon footprint, providing product choices that allow our customers to reduce their environmental impact, and implementing health and wellness programs company-wide to improve the lives of our employees.
POOLCORP focuses on exceptional value and promoting growth for our customers' businesses, expanding opportunities for our employees, and increasing returns for our shareholders. We strive to locate products at the lowest possible cost while maximizing supply logistics to deliver the best value to our customers
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