The Role
Own client relationships and coordinate internal CRO strategists, designers, and developers to deliver high-quality e-commerce conversion optimization projects. Manage 5–7 concurrent projects for $10M–$100M brands, ensure deadlines and quality, communicate proactively, and solve problems before they escalate.
Summary Generated by Built In
We're an E-commerce CRO agency working with 8-9 fig businesses in US and Europe.
We need someone who owns client relationships end-to-end. You are the bridge between our clients and our team of CRO strategists, designers, and developers. Your job: make sure clients are happy, projects are delivered with quality, and nothing falls through the cracks.
Tasks
One sentence: Keep clients happy by being the best communicator in the room.
\- You will manage 5-7 e-commerce CRO projects at a time for brands making $10M-$100M/year.
\- You will be the single point of contact for each client -- the person they trust, rely on, and turn to when things get messy.
\- You will coordinate between our internal team (strategists, designers, developers) and the client to ensure everyone is aligned, deadlines are met, and quality is never compromised.
\- You will push back when needed, ask the hard questions, and make sure we are delivering real value -- not just checking boxes.
Requirements
1️⃣ Skills We Expect
* Experience in e-commerce, CRO, or agency work
* Familiarity with Shopify, Klaviyo, or Google Analytics
* Basic understanding of A/B testing and conversion optimization
* Comfortable working across time zones (we work with US-based clients)
* Use AI and is comfortable with using AI and experimenting with AI
2️⃣ Who You Are
Experience and background don't matter as much as the following traits:
Relentless Communicator
You over-communicate. You follow up. You never assume. You make sure everyone is on the same page, even when it feels redundant.
Detail-Obsessed
You catch the small things. You notice when something is off. You do not let details slip through the cracks.
Proactive Problem Solver
You do not wait for problems to escalate. You see them coming and address them before they become fires.
Client-First Mindset
You genuinely care about making clients happy. You go the extra mile to ensure they feel heard, valued, and taken care of.
Fast Learner
You pick things up quickly. You do not need hand-holding. You figure things out and ask smart questions when you are stuck.
Calm Under Pressure
Things will get chaotic. Deadlines will shift. Clients will panic. You stay calm, focused, and solution-oriented.
Benefits
Performance Bonus
The more clients you take and the longer you keep them, the higher your bonus
Fully Remote
Work from anywhere. No office required.
Growth Opportunity
This is not a dead-end role. As we grow, you grow. If you excel, there is room to take on more responsibility, manage a team, or specialize in areas you care about.
Our Hiring Process
_We keep it simple._
1 Founder Interview (45 min)
A conversation with the founder to understand your background, communication style, and whether you are a good fit for the role.
2 Team Interview (45 min)
A call with our lead strategist to see how you interact with the team and handle real-world scenarios.
3 Reference Check
We will reach out to 1-2 references to confirm you are who you say you are. Then we make a decision.
If this sounds like you, we want to hear from you. Fill out the application form and we will get back to you within 3 days.
We need someone who owns client relationships end-to-end. You are the bridge between our clients and our team of CRO strategists, designers, and developers. Your job: make sure clients are happy, projects are delivered with quality, and nothing falls through the cracks.
Tasks
One sentence: Keep clients happy by being the best communicator in the room.
\- You will manage 5-7 e-commerce CRO projects at a time for brands making $10M-$100M/year.
\- You will be the single point of contact for each client -- the person they trust, rely on, and turn to when things get messy.
\- You will coordinate between our internal team (strategists, designers, developers) and the client to ensure everyone is aligned, deadlines are met, and quality is never compromised.
\- You will push back when needed, ask the hard questions, and make sure we are delivering real value -- not just checking boxes.
Requirements
1️⃣ Skills We Expect
* Experience in e-commerce, CRO, or agency work
* Familiarity with Shopify, Klaviyo, or Google Analytics
* Basic understanding of A/B testing and conversion optimization
* Comfortable working across time zones (we work with US-based clients)
* Use AI and is comfortable with using AI and experimenting with AI
2️⃣ Who You Are
Experience and background don't matter as much as the following traits:
Relentless Communicator
You over-communicate. You follow up. You never assume. You make sure everyone is on the same page, even when it feels redundant.
Detail-Obsessed
You catch the small things. You notice when something is off. You do not let details slip through the cracks.
Proactive Problem Solver
You do not wait for problems to escalate. You see them coming and address them before they become fires.
Client-First Mindset
You genuinely care about making clients happy. You go the extra mile to ensure they feel heard, valued, and taken care of.
Fast Learner
You pick things up quickly. You do not need hand-holding. You figure things out and ask smart questions when you are stuck.
Calm Under Pressure
Things will get chaotic. Deadlines will shift. Clients will panic. You stay calm, focused, and solution-oriented.
Benefits
Performance Bonus
The more clients you take and the longer you keep them, the higher your bonus
Fully Remote
Work from anywhere. No office required.
Growth Opportunity
This is not a dead-end role. As we grow, you grow. If you excel, there is room to take on more responsibility, manage a team, or specialize in areas you care about.
Our Hiring Process
_We keep it simple._
1 Founder Interview (45 min)
A conversation with the founder to understand your background, communication style, and whether you are a good fit for the role.
2 Team Interview (45 min)
A call with our lead strategist to see how you interact with the team and handle real-world scenarios.
3 Reference Check
We will reach out to 1-2 references to confirm you are who you say you are. Then we make a decision.
If this sounds like you, we want to hear from you. Fill out the application form and we will get back to you within 3 days.
Skills Required
- Experience in e-commerce, CRO, or agency work
- Familiarity with Shopify
- Familiarity with Klaviyo
- Familiarity with Google Analytics
- Basic understanding of A/B testing and conversion optimization
- Comfortable working across time zones (US-based clients)
- Experience using AI and willingness to experiment with AI tools
- Ability to manage 5-7 e-commerce CRO projects concurrently
- Strong client relationship and communication skills (relentless communicator)
- Detail-oriented, proactive problem solver, calm under pressure
Am I A Good Fit?
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The Company
What We Do
Jolly Commerce is a Shopify-focused eCommerce agency that designs, builds, migrates and continuously optimizes online stores to increase conversion and revenue. They offer a profit optimization program encompassing CRO, A/B testing, and landing pages, as well as full Shopify builds and migrations. The agency serves brands from artisan shops to high-revenue retailers, emphasizing measurable uplifts in conversion rates and revenue.
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