E Commerce Associate II

Summary 

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. 

Job Responsibilities 

Overview 

The E-Commerce Associate - 2 position  is a mid level role performing a variety of duties to achieve our common goal of selling donated items online for our retail store teams. This position is a prerequisite for promotion to E-Commerce Associate - 3. 

Major Responsibilities Production:  

• Perform all functions and duties of the E-Commerce Associate 1 as needed. 

• Train new employees with E-Commerce Associate - 1 skills as directed. 

• Take photos of products for sale online within one major category segment; i.e jewelry, goods, etc 

• Expedite Book/Media inventory to the scanners 

• Operate equipment including pallet jack and box dumper, aka“Tiny the tipper” 

• Receive e-carts from retail stores and process according to SOP’s 

• Sort Jewelry from retail stores according to SOP 

• Stock and Pull items listed online in our Warehouse according to SOP 

• Ship and Package orders as assigned 

• Ticket Books/Media According to SOP 

Major responsibilities Marketing & Sales:   

• Perform all functions and duties of the E-Commerce Associate 1 as needed. 

• Advanced data entry 

• Customer service 

Major responsibilities Distribution:   

• Perform all functions and duties of the E-Commerce Associate 1 as needed. 

• Packing of E-Goods items including large, breakable and/or complex items 

General responsibilities:   

• Maintain a neat, clean, and organized work area at all times. 

• Meet productivity goals for the assigned role on a consistent basis. 

• Adhere to all agency policies and procedures. 

• Other duties as assigned by a lead or manager. 

Requirements 

• Knowledge of general arithmetic (adding/subtracting) required.    

• Experience in material handling            

• Strong organizational skills, ability to work well with others in a close office environment. 

Preferred Qualifications 

• Ability to read. write and speak in English.  Spanish is a plus. 

• Ability to type in English fast enough to meet production goals. 

Equipment Used 

• Computer PC/Tablet, Rolling containers, watermelon boxes, barrels, plastic totes, hand truck, furniture dolly, etc. 

Aptitudes/skills/temperament 

• Ability to coordinate hand-eye-foot movement to safely maneuver/handle equipment and lift/stack donations.  

• Ability to understand English, accept directions and follow procedures.  

• Ability to perform routine work, adapting to change as it relates to workflow.  

• Ability to maintain self-control and work in cooperation with co-workers.  

• Ability to examine items and visually differentiate between them based on quality standards.  

• Ability to meet and maintain established standards  

• An amiable and welcoming attitude, with the ability to make people feel at ease 

• An outgoing and enthusiastic attitude towards the organization and our programs 

• The ability to work independently and in groups, while maximizing time and resources 

• The ability to “catch on” or understand instructions and their underlying principles. The ability to reason and make judgments. 

• Strong writing skills that include: the ability to understand meaning of words and ideas associated with them and to use them effectively; to comprehend English language; construct whole sentences and paragraphs that present information clearly, proofread and correct spelling and grammatical errors 

• The ability to enter data efficiently and accurately and proper handling of confidential information  

• Being willing to accept responsibility for the direction, control or planning of an activity 

• Being able to deal with people beyond giving and receiving instructions 

• Being able to keep calm and collected in unusual or dangerous situations and to work under adverse conditions if necessary  

• Being respectful of and conform with set limits, tolerances and standards 

Working conditions 

• The job is performed both indoors in a climatically controlled setting and outdoors independently and in cooperation with co-workers.  

• Work is performed in a large enclosed warehouse area on an even concrete floor surface. 

• Some items handled may be soiled/dirty, these are either cleaned or disposed of following established procedures. A variety of household cleaning products are used. 

• Work is completed independently but in cooperation with the whole department.   

• The noise volume is moderately high throughout the day depending on the amount of activity, equipment in operation, radio operation and television testing.  

• Material handling equipment (forklift, hand truck, moveable containers/racks) may be operated in or near work areas. 

Emotional Effort 

• Moderate: The job is routine with occasional periods of high activity/demand requiring little or no overtime to complete the work.   Work environment is occasionally hectic with high activity, with great emphasis on teamwork. 

Physical Requirements 

• Due to the variety of assignments with this position a person must have the ability to stand, bend, kneel, reach forward and overhead. Standing, sitting, carrying, pushing and pulling will also be involved.  

• The work pace is steady requiring lifting and/or carrying of up to 30 lbs consistently. On a regular basis heavier items of up to 75 lbs will be lifted. Heavy items will be moved either with assistance from another person or by using appropriate material handling equipment.   

• Normal or corrected talking, hearing, and seeing abilities are sufficient to perform the required tasks. 

• Mobility required to move within the department.  

• Must be able to lift up to 30lbs throughout the workday. 

Pay Range 

$19.45 hourly 

Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law